더 베일 니세코

이 호텔은 정말 훌륭합니다. 매일 아침 식사가 제공됩니다. 하이라이트는 카운터에 있는 중국식 카운터입니다. 우리는 많은 문제를 겪었고 Yiyi가 이를 해결하는 데 도움을 주었습니다. , 우리는 다른 호텔로 가야했습니다. 호텔에서 우리를 거기까지 데려다 줄 차를 보내줘서 정말 좋았습니다. 우리는 온라인으로 공항까지의 왕복 항공권을 예약할 수 없었고 이제부터 우리는 그것을 처리해주었습니다. 다행히도 이번 여행에 도움을 줄 수 있는 카운터가 있습니다.

Stayed at the lower ground hotel room. Very convenient as it’s on the same floor as the ski locker but somehow there’s a smell of the boots on the whole floor. We have an upstairs room which doesn’t have this problem so I would suggest book the upstairs room

우리가 들어온 순간부터 떠날 때까지 우리의 숙박에 대한 모든 것이 완벽했습니다. 직원들은 모두 매우 친절했고 최선을 다해 도와주었고, 방은 너무 아늑하고 편안해서 떠나고 싶지 않았습니다! 아침 식사를 위한 몇 가지 좋은 옵션은 케이크 위의 체리와 같았습니다. 니세코는 정말 아름다운 곳이어서 Vale에 머무는 것이 더욱 특별했습니다.

This hotel is conveniently located. Rooms are generous and suite had a small though useable kitchenette. Staff were most helpful. My partner had a ski accident and staff were exceptional in accommodating her requests for transport to hospital, crutches etc. we are most grateful. Thoroughly recommend this hotel.

Luxury at a reasonable price The property is about 50 yards from the ski lift. The room is spacious and well appointed. We had a kitchenette with fridge and microwave as well as flatware. The Onsen is smaller but nice and comfortable / relaxing.

This has been one of the most appalling and infuriating experiences I’ve ever had in booking a hotel. After the sudden news of a life-threatening family health emergency completely derailed our plans, I reached out to Vale/Nisade in hopes of altering or canceling my trip. What I received was nothing short of callous indifference. Instead of any form of empathy or an attempt to find a solution, I was told to sort it out and directed to buy travel insurance—no effort to help, no compassion whatsoever. This level of customer service is not only unacceptable, it's downright disgraceful. They have proven to be a company with zero regard for their customers, and I would advise anyone considering booking with them to think twice. P.s. even though I have made it clear that there is no way we could go for the trip due to the situation, I have still been contacted by them through mobile, text and email to "book my ski related activities as the fill up fast." Even after telling them the situation, they apologize and said they would get back to me. Zero follow up. I genuinely can't emphasize how disappointed I am.