더 펜트하우스 KLCC(The Penthouse KLCC)

房間有蟑螂，衞生很差，床單被罩枕頭都是黑的，住了兩天，也不打掃，換用品，太垃圾了

my booking was registered to be 1 queen bed and 2 single beds, but i was given 2 queensbed instead. When i asked for it to rectified, i was told no other suite are available and that the service apartment was fully booked.

Best service

Penthouse with kitchen, washing machine and big fridge very convenient

Clean and nice view

沒有窗户，不能通風，其他都很好，酒店服務人員都很負責，也很熱情

Front office staff (female Filipino staff) was rude in handling tenants. And forced tenants to leave as she didnt want to explain further about her fault. She was not helpful nor informative despite the fact that she acted like a manager. There was a Chinese male staff intimidating tenants like a ******** as if to back up the Filipino staff. I would not recommend this hotel at all to anyone. Hotel management should be strict in picking out quality and diligent staffs with proper manners and courtesy. Thank you.

Good evening. The front office (Filipino staff) was rude and arrogant in assisting tenant. This was a severe shorfall reflecting the hotel's reputation. There was a Chinese male staff intimidating the tenants by his actions. I personally urge future tenants to be cautious in accomodating The Penthouse KLCC. I really recommend the hotel's administration to take serious action on this matter as it has been a reoccuring behaviour from the same Filipino staff. Thank you.

Teribble place to stay!! The management and security is sncks! Nothing special with the place. You can find better place and good view thn this fncking apartment. This place is not safe to stay even we pay for RM1000++. Pay 1000+ for nothing!!!! Supposely expensive place will treat cust with the PERFECT AND GREAT SERVICE. The management WORST!! HIGHLY NOT RECOMMENDED! RUDE RUDE RUDE STAFF AND SECURITY!! ALL STAFF ARE THE SAME EVEN YOU CALLED THE INCHARGE TOO.