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2024년 9월 17일
1. Cleanliness - dirty & floor not vacuum with previous guests ladies hairs.
2. Receptionist needs to practice more customer service skills as no greetings at all.
3. Room was not cleaned for 3 nights and reason given by receptionist the laundry is closed.
4. Towels dirty & stains
5. Pillows need to change as is really soft and need to discard.
6. Night time got big cockroaches flying around.
7. Night time big lizard come out behind TV, really scary.
8. TV channel limited n the reception coverage is really bad.
9. Room amenities not replaced daily.
10. Reminded overall room cleaning but only make up bed, without change of towels.
Note: Will not stay & recommend my contacts to stay in Royce hotel as the cleanliness & hygiene is really POOR. Service is sucks
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