Hotel O Raj Kesar

We went to Hotel Raj Kesar, all 5 of us are working for several years in hospitality and we've never experienced a place like this. Beginning with the check in, they refused our booking even after showing them the booking confirmation via ***********. After approximately 1 hour of discussing at 1 am the receptionist, agreed to do a direct payment (first he refused because we are foreigners!!!) but he tried to charge us a 3 times higher rate as it was shown online. In the end we were able to convince him to give us our books and we will figure out the rest next morning with his manager. Once we entered the room, things only got worse. In the rooms were dirty towels, used bed sheets, you could not even step on the carpet on the floor. We ended up covering the bed with our own towels and shared one bed with 5 people because one room could not be used because of all the dirt and the disgusting smell. 2.30 am the receptionist called us like 3x for unnecessary things and also early morning they woke us up again to fill a form. Neither the staff nor the manager is aware of current visa regulations. We had to call the embassy do that they can help us out. Same time we had a talk to the manager. After sharing our complaints he did not even check the rooms or was trying to give us any kind of compensation. He just mentioned that he will ensure the next guests will have a better experience. Never in my life I have seen such an unprofessional behaviour. Even I would not be surprised if we had got any diseases after sleeping in such an unhygienic place. So far we really enjoyed the Indian hospitality but such a thing is not existing in Hotel Raj Kesar. I wish I could give a better review, but this night was even worse than taking general class in an Indian train.