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On arriving at the hotel late at night the reception looked lovely and welcoming however that warm welcome was short lived several couples were abruptly ordered to follow a member of staff to find our rooms in convoy up a very steep incline with our rooms . The rooms were the best with what can only be described has extremely dated and definitely not of 4*standard there were water stains on everything mould hairs what looked like someone had sneezed in the shower and was stook to the shower wall the toilet seat werent attached correctly and moved constantly to tired from the travel and trek up the huge steep hills and steps to the rooms just climbed into bed and was planning to discuss the hygiene issue with reception the following morning , on waking the following morning was even more unimpressed by the fact it was looking more like this room had just had a quick flick before we arrived as found make up and hair on the bed sheets that werent from us yuck .on raising the issues with reception we was told they would send the cleaner however the only time we had the cleaner for the entire time we were there was to empty the bin no cleaning was ever done one the third day we arranged to go on a boat trip to be away from the hotel and we stayed in kos town for evening meal to avoid the hotel on returning late into the evening we returned to our room completely flooded my luggage and several items of clothing were soaking i made the long trek back to reception to report this and was greeting by a young girl on reception who when faced with a problem looks like a rabbit in headlights she phoned the manager for advise on what she should do and was told to give us a new room a totally unhelpful due to her finishing her shift she passed me the room key and told me to move my things and find security to help find the new room after me and my partner packing and lugging soaking wet luggage around for over half a hr we finally found said security who was to busy to help watching a clip on his phone the morning after i went to reception to hand in our old room key to my surprise the reception was expecting us to return to that room has the water had been cleaned this place is nothing but a dump run by clowns who have no respect for anyone not one person apologied for the damage to our clothes or luggage or offered to help when i asked to speak to management about the terrible week and why no one had document the complaint the management lied to my face and said she was unaware the staff and management find it amusing that people complain and laugh in your face and explain theres nothing you can do about it due to no record of it but also say to you they have a policy of keeping records this place wants shutting down for poor management and hygiene and should be avoided at all cost this was advertised as a 4*all inclusive holiday with ala carte restaurant a spa with indoor pool jacuzzi and snack bar this place has none of these facilities. Everything is moul

This is the worst holiday I’ve ever experienced in my entire life! I’ve been to 2 star hotels which were better than this! We read the reviews before we came and we all said it will be okay as long as the rooms are clean that’s all that matters, so we thought we’d make our own decision when we arrived. When we first arrived we thought wow the reception is lovely but then when we checked in the guy who had manger on his badge was rude - we were a couple with my mother in law and brother in law in another room, we couldn’t be more far apart from each other, my mother in law being 71 they put her right at the top of the hill which isn’t even joined to the complex and had to ring every time they wanted to come down to the restaurant and pool areas but with no phone in apartment they had to use there own data which was charged! One night they couldn’t get a lift back because they would have to wait 20 minutes because the driver was taking someone to a different hotel? So she had to walk! Over the next couple of days my brother in law complained to the hotel asking if they could have a slip Matt in the bath because my mother in law nearly slipped in the bath to be told there is no slip Matt’s! So he asked to be moved to a different room with just a walk in shower to be told no rooms have that and that they were at full capacity? But when speaking to different guest they didn’t have a bath in there room just a shower? So we were lied too! Couple of days went on and the drains smelt so bad in there room and they were both bitten to death and a necklace had gone missing from the room! So my brother in law and partner when down and demanded a room change and the necklace to be put back where is was and they were not moving till it happened! Miraculously they had found a room that was close to reception much cleaner and didn’t smell and even that evening they had turned up with a slip Matt and the necklace was found! It didn’t stop there for me and my partner though we were put right at the top of the hill in the complex in 701 where I think all the staff had rooms, when we first walked into our room I thought nice basic walked out and thought nice pool right near us but it just got worse we walked into the bathroom and that’s where stuff started to get worse! It didn’t looked like it had been cleaned in about 6 months - writing on bathroom door black mould everywhere - bath not clean toilet not clean sink vile little flying bugs everywhere. I had complained to easyJet after a couple of days to be moved due to me being 30 weeks pregnant and it was hard for me to walk up and down to reception all the time and the noise above us it the room that kept me up all night and told them the room was disgusting, I also told easyJet that the TV don’t work and I didn’t have a kettle but had tea/coffee supplies to be told by easyJet that they were at full capacity and that they don’t supply a kettle but everybody else we talked to had a kettle - we were also told that m