코아 케아 호텔 & 리조트

Beautiful location. However, service was average at best and many times lacking substantially from particularly room service. Housekeeping was average, flat surfaces and mirrors not cleaned. The property appears worn and needs refreshing. Landscaping needs a redo; carpeting in the main restaurant was disgusting and needs to be removed. 2 very large cockroaches in our suite. Having reserved an oceanfront suite, I expected more from this property considering its recent high rating from Travel and Leisure. This certainly was NOT the case and it was disappointing. The high point was the pool bar. Great friendly customer service, prompt food and good drinks. Highly commend this staff. Unfortunately I cannot recommend this property after such high hopes.

We went here for our 10 year anniversary. Snorkeling at Poipu beach was amazing! The spa Oceanside massages were wonderful. Red salt is delicious. Everyone on the property were so nice and helpful!

Nice boutique hotel, small pool, beautiful views. Walkable beach where turtles beach themselves each evening for a rest! Only disappointment was the restaurant. Food was cold and uninspiring. The restaurant also lacked atmosphere.

Wonderful Resort We were upgraded to an ocean view room. Spectacular! Super quiet, comfortable bed, excellent shower and great Nespresso! The staff couldn’t have been more helpful. Had great dinner recommendations from our valet. Walking distance to shopping and eating. Don’t miss a dinner or breakfast at Red Salt. Short drive to other eating and shopping.

We were excited about Koa Kea but left feeling disappointed and short-changed. I visited in 2011 and had a great time, things have certainly changed since being acquired by Pacific Hospitality Group. Check-in was super friendly and the sunsets are beautiful, with amazing hikes nearby, but everything else felt like a huge cash grab. Rooms are overpriced and ours (a garden view) faced a wooden fence with zero privacy. The furnishings were tired. We had about 5 medium sized cockroaches in our bathroom too. Extras are charged for almost everything (tho the free sunrise yoga was free and great). There’s an aggressive email marketing system targeting upgrades, valet parking is mandatory at $40+ a day, and even “Luxury” poolside daybeds are extra, supposedly with great service, but we experienced none. In fact, we had to chase down our included fruit plate at the end of the day. Late check out at 1pm is $100, 3pm is $200 extra! The hotel hosted a free cheese and wine hour with live music which was a nice touch. The external watersports company is great. There aren’t nearly enough loungers around the pool, especially shaded ones, making it hard to enjoy what little there is in terms of amenities. The food is wildly overpriced — $60 for a burger and drove us to eat offsite. Koa Kea tries to present itself as a luxury boutique resort, but it doesn’t deliver. We won’t be returning.

Amazing five star beachside property. Service was impeccable, staff was polite, knowledgeable, and attentive.