I booked over a week in advance and they didn't have my room ready when I arrived at 7pm at night! So after 2 hours of fumbling around with a cleaner I was eventually put me in another vastly inferior room for 2 days and offered no refund or discount. So I was paying for a level of room I never received. They always read but never responded to my WhatsApp messages. When I finally met the owner on the second morning it was when he woke me up at 7am, mister, mister, mister. The first thing he then said was that I should turn the air con off as it was costing him money. No hello, good morning, how was your trip, sorry we messed up your booking. Nothing of an apology. It's also miles away from the nearest beach.
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