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Nice hotel to stay in if you want to be near the waterfront or the bus station. I had to check out very early in the morning and the hotel prepared a breakfast bag for me which I really appreciated. The room I checked into was very basic, no slippers or robe for the guests either which was a bit of a let down. The bathroom water was not hot, this was another let down considering that it was a cold winter day. Overall an average experience.

Celebrated my mom’s birthday. We enjoyed our stay, loved the pool and our room was spacious and clean. The buffet breakfast is great, wish it had pancakes or waffles for vegetarians. The hotel is located at the heart of Knysna- short stroll to the waterfront, plenty of restaurants& activities. Parking is available on site for ZAR30 p/ night and tourism levy is ZAR30 p/ night. Our check in was 30 minutes late, (14:30) bit disappointed, but we understand it was peak period. Otherwise highly recommend and will definitely return!

Добротный отель в бухте, рядом рестораны и магазины, тёплый бассейн.

Хороший отель в прекрасной локацией. Номера чистые и комфортные.

酒店服務好，工作人員熱情友好。客房設施齊全、乾淨舒適。早餐也挺不錯的。位置便利，交通方便。強烈推薦！

無敵海景 窗外

Not a good start promised a room over the Quays, did not happen, staff did not seem to care. Room not very big, wardrobe a rail with hangers on No Doors, Could not have window open due the buses having their engines constantly running. The Breakfast left a lot to be desired if you serve hot food, then it should be HOT. The fridge was not turned on, when it was on everything got frozen. My opinion needs a massive update, and is Definately NOT a 4* as being advertised. I know many people who stay at the same time we did had many complains too.

You will have to go very far and wide to find a gem like the Knysna Quays hotel Excellent value for money Very friendly and smiling staff- very efficient Location of this hotel is second to none- get the Pool King or double rooms - ie. With Two double beds- en-suite with stunning lagoon views- just awesome! The breakfast- wide array of foods available- from fruit to cereals to eggs , bacon , suasages and even a chicken dish Lovely breads and cold meats- all so well presented- very well priced too! Five star hotel should pick up some tips from the Knysna Quays! Lovely clean and neat, spacious room- just all round great value for money! And secure parking just R30/night My family and I have been visiting the Knysna Quays for decades and we always leave planning our next stay!

Terrible service, overrated, feels biased against Indians. No access to restaurants for dinner as understaffed when we requested to have dinner, staff at the restaurant and the reception were rude, argumentative and totally unprofessional. Not worth the Marriott brand.

More like a budget motel. A bit on the basic side but good location. Rooms are clean and functional but basic. The bed was comfortable but the pillow a bit firm for my liking. For guests on tours there is an iron and board in the room as well as tea / coffee making and a free safe. The internet network is unreliable as the network was down at times. We experience our first ‘load shedding’ experience which lasted on a few minutes. You need a torch if your phone don’t have a torch. The electrical socket provision is limited two available plugs one suitable for travels from the U.K. the other you must have a South African adapter (other two pin adapters will not fit - it MUST be a SA specific adaptor). Located by the waterfront where there are some shops and a few restaurants. It is a short (0.5km) to the centre of town where there are supermarkets and liquor stores.

Initially booked three nights, I went to front desk to extend the stay on day 2, no problem. When I retuned to the room at !:00 PM was asked why my possessions were still in the room. I explained that I had extended my stay. The reply was an emphatic no you did not. I was given just a few minuets to relocate my things to another room at a higher rate. Could rent an entire 3 bedroom home and be treated properly for the price. That is what we will do next time!

Good pool area to relax. Safe and easy walk to town and on the doorstep of harbour restaurants. Nice view of harbour from room. A little dated compared to other hotels we’ve stayed during our travels but good and convenient nonetheless.

The rooms are not large, the breakfast is fine, but not great. Having stayed elsewhere in South Africa and had great service from lovely friendly staff this hotel is a totally different experience. The pool is not very big, there is no restaurant on site except for breakfast.

The hotel is right on the Knysna Quays Waterfront. You can park your car and just walk everywhere. The rooms need a little upgrade perhaps but they are clean and perfectly sufficient with lovely beds and awesome showers. There is a pool and bar. Excellent buffet breakfast with sufficient items for every taste. The breakfast was delicious! What really stands out at this hotel is the staff. Friendly, helpful and efficient. No request is too much, offering helpful tips and always with a smile. I cant reiterate enough, the staff here are amazing. We had a wonderful stay and will return again when in Knysna. Oh and Knysna is incredible! We love it so much. Cant wait to go back.