홀리데이 인 익스프레스 호텔 & 스위트 녹스빌(Holiday Inn Express & Suites Knoxville West - Papermill DR)

Everything was great.

I was in my room relaxing and some random lady walked into my room with a key. Somehow the front desk forgot I had just checked into my room and gave the room to someone else. When I complained I was told management would reach out to me and they never did. Later in the evening, I was going back to my room, and the keys didn't work. I had to go back to the front desk and get new keys. My first thought was someone else got the room yet again. Thankfully that didn't happen. Again I complained to the front desk and have yet to hear from management.

Kids enjoyed the pool, water was a little too chilly for me. Breakfast was good. Stay was quiet. Staff friendly. Shower could have been cleaned better as there was hair on the hanging shampoo bottles in the shower, but overall, I would stay again.

Everything was wonderful. The only thing that I could say is there was some interstate noise, but that was to be expected since we were right by the interstate. It was not distracting when trying to sleep.

Great hotel right off I75-South, Staff was very friendly, Hotel is very clean, Dove product for Shampoo and body wash,, nice light breakfast is part of the package. The only bad thing to say is you can hear the I75 traffic very clearly. Road noise is loud.

Our flight was canceled due to a snow storm. We were able to get to this hotel safely and the crew was awesome!! They never stopped smiling and were super personable! We decided to stay another night to give them time to clear the roads. Will absolutely stay here anytime we need a hotel in the Knoxville area!!!

Very beautiful and clean location nestled in the mountains. Room to park your uhaul or trailer too. Very friendly staff. Will def be back.

Amazing area; amazing service. The hotel was spotless. The pool was great for the kids.

Everything about his hotel was great EXCEPT the CARPET IS FILTHY AND NEEDS REPLACED! Everything else was very clean. There was crusty crap between the night stand and bed. The carpet just needs to go. And the room number sign had fallen off.