Schwarzer Adler Kitzbühel - Adults Only

I am writing this with a degree of sadness. I travel to Kitzbühel for skiing regularly and have stayed in this hotel on 3 or 4 previous occasions. In the past it was a fantastic hotel. One longstanding minor irritation is that there is a loud piano bar and I requested a room away from the bar based on previous experiences when I made this booking several months ago. This request was ignored and I was given a room directly above the bar. I was forced to sleep wearing noise cancelling headphones to drown out the noise. The major problem, however was the restaurant, both the quality of food and the service. As the week progressed the food service deteriorated and on one day there was a wait of an hour between courses. On our last evening the only edible course was a bowl of soup. The main course and dessert were returned to the kitchen uneaten. We suggested that the cost of that meal should be deducted from the bill but this did not happen. We asked to speak to the manager who was not available. We then asked if they could contact us the following day which they did not do. On balance this was a great hotel in the past but is nowhere near to being a 4 star superior hotel now. I will visit Kitzbühel again but will stay in one of the many other hotels.

We’ve enjoyed staying here in previous years but this year there seems to be a major problem with the hotel kitchen and restaurant. We stayed for 4 nights last week for a ski holiday and dinner was dreadful on each night, with poor quality and long delays in food being served. There was also very few staff at breakfast so were extremely slow in taking orders for coffee. Tables were left full of dirty dishes rather than being cleared instantly. This is very disappointing for a hotel that was previously very good. Will not be back.

Room type Studio Darkness/10 4 Towels: quality/5 5 Towels: quantity/5 5 Double door? yes Floor type Coffee nespresso Minibar yes, no alcohol Storage/5 5 Decoration &style /10 9 Water pressure/10 6 outside noise/10 10 interior noise/10 9 Separate toilet yes Shower product individual Pillow/10 9 Mattress/10 8 Air conditioning yes Usb plug no Great hotel, but real problem, having to wake up with the sun/ no darkness in the room. The rooftop swimming pool with the view is an hit. One not luxury moment: we asked to have a pooridge with oat milk or water (to replace the one with cow milk on the buffet/for allergy reasons). After 10 minutes, the waitress came back telling us that the cook doesn't want to prepare that for us.

Reservation Process: Seamless and efficient. Check-in Experience: Warm and welcoming staff. Spa Facilities: Exceptional amenities and ambiance. Rooftop Pool: Breathtaking views and refreshing atmosphere. Room Cleanliness: Immaculate and well-maintained. Hotel Bar: Vibrant atmosphere and excellent service. Overall Staff: Attentive, friendly, and professional. Overall Experience: Outstanding in every aspect.

Great stay in Kitzbuhel. Breakfast was one of the best for a small hotel, bar was lovely, and staff very helpful and friendly. We used both the rooftop pool and spa facilities which were a great bonus. Only issue we found was no air con or temp control in the room so we found it to be quite warm at night. Overall would recommend as close to the slopes and centre of town.

We spent three nights at Hotel Schwarzer Adler, but our stay didn't go smoothly. Right from the start, we had problems with no hot water in the bathroom. We told the staff, but they didn't fix it, even after we asked twice. After our third time asking we had to change our room what wasn’t ideal because we had to pack up our whole stuff and unpack it again. The receptionist, Nadja I think was her name, wasn't very nice! The spa was gross! The breakfast wasn't good. The milk for cereal was bad, and when we told the staff, they just laughed and said it happens sometimes. Plus, they didn't speak much English, which made things harder. The only thing they did to make up for it was waive the parking fee, but that didn't really make up for not having hot water. Overall, we weren't happy with our stay at Hotel Schwarzer Adler and wouldn't recommend it.