I booked this room in May for an October stay as it was Truman's Family Weekend. Some of the newer & nicer hotels were already booked. When we arrived to check in, I was told our room number on first floor and I told them I had asked for a room on the highest floor (2nd floor and no elevator). They told me I had booked an accessible room so that was first floor but they would try to change it for me. I thought that would be the end of my troubles. The stairway to the second floor was dirty but I was going to give them the benefit of the doubt and hoped the room was better. We opened the door and there was no bedding at all on the beds, there looked to be drywall chips on the bathroom floor and a tarp under the bathroom sink. So I walked back downstairs to tell them we weren't staying in that room. They gave me a second room to try. We went to that room and looked around and there were crumbs and debris on the floor, the ceiling looked liked there was a water/roof leak, there was mold in the tub, hairs in the tub, the shower head and drain were disgusting. Then it looked like blood or something near the toilet. I about lost it. After talking to my daughter and her boyfriend, we decided we couldn't stay there. I went down to the desk and asked them to cancel my reservation and give me a receipt with a zero balance. They asked what was wrong and I told them nicely. They quickly refunded me. Luckily, we live only an hour and a half away but we still are missing out on my daughters FIRST Family Weekend at college! This absolutely ruined the weekend we had planned.
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