MacDonald Hotel & Cabins

Stayed here in cabin 10 for one night, it was terrible, the cabin stunk, no remote for tv, plug socket was loose and potentially dangerous. Loose. I stayed in one of the rooms for two nights before tea and milk was not replaced for the second day. Staff seemed really disorganised and some were very rude waving arms around because I asked for some ice in my drink.

Beds are soft, amazing restaurant, comes with a sky box, nice views, the best shower I have ever used, the fan is breezy, I have null complaints

Faulty Towers 2 We arrived early and tried to book in and was told 3pm, that is fine 3pm it is, at 2.30pm we were allowed to our room (other party’s also) We fetched our suitcases from the shed outside, walked passed the stored caravans, outside is a mess and it’s the first thing you see We unpacked and ran a bath , no hot water, on asking the manager he said it was because everyone had checked in at the same time (so what). We did try to check in earlier (miraculously all the rooms were ready at the same time ) The Manager offered the camp site showers which we refused 😀 Breakfast was okay, no yoghurt as they had not had a delivery, orders for breakfast were either missing items or wrong, we just ate and left The manager did say he found it difficult to get a plumber( there were issues with the boiler ) he did offer me my money back if before 6 so he could re let my room ( with no hot water) Tip for Hotel You have a captive audience , you are on the WHW, charge more money and clean your act up and the hotel !

Booked this place as a treat for my penultimate night on the WHW and it was definitely a mistake. Probably one of the worst stays I have ever had, room was small and had multiple issues from grime on the shower screen, stains on the curtains and bedding. I found a used tissue in the drawer next to the bed, along with an old phone charger, so clearly had not been properly cleaned. The room key did not work properly in the door so took about 10mins trying each time to get in (although it would have been better to just stay outside) Staff (which seemed to be pretty much one person) was fine, although limited. Highlight was the Bar area was nice with a great view and breakfast (I had porridge) was fine. The price was £100+ which was defintley too much.

I have stayed here before and I don’t think it was quite as bad but its decline has been constant for last several years particularly the quality of the food but all round and now I just won’t use it. It is mainly the disparity between price and what you get relative to other places on the WHW for example. For my stay in KLL in July I’ve cancelled here and gone to a glamping pod nearby instead because I just think that £200+ amount for the standard they offer is a blatant rip off. Dinner was reheated from frozen mush, breakfast looked like it had been cooked days ago and reheated, the beer is uninspired when the area is packed with great craft beers, the staff communication is poor (although they seem pleasant), the decor is not tired it’s in a coma, the bedrooms are not clean, they are passable but I’m sorry my room had a fishy odour either cooking or worse. For half the price you’d shrug, fine. For the price they are charging it’s actually disgraceful. It’s under-investment, cutting corners, under staffed and lack of experience, squeezing margins, and it’s clearly a deliberate not neglectful strategy. It’s a trapped passing market. Yes the view is incredible. But my strong suggestion is go for a glass of something in the evening and then leave.

Clean and comfortable room and breakfast was very good. The hotel is in a lovely location. The views over the Loch from the terrace are beautiful. Otherwise though it's tired and in need of some tlc. We had dinner in the Bothy Bar but left as soon as we could because they put the TV onto watch the football which we had no interest in and certainly didn't want to listen to it while having our meal. We only saw 2 members of staff working while we were there - they seemed to be doing everything and did their best.