Paradiso Resort by Kingscliff Accommodation

First thing that came to mind was “wow this can’t be real”. We were absolutely shocked and speaking to other quests and after checking reviews we were not alone. Not old…antiquated out of date, unsafe, dirty and totally not value for the pricy tag we had to cough up for this sad property. Avoid using unless you’re desperate.

We stayed for 8 nights at this resort and found it very unsatisfactory! Absolutely no frills whatsoever. We had a three bed unit on the second floor & it really needed a bit of love. The third bedroom was like a study with sliding doors to the living area. This room had two single beds with one pushed up against the wardrobe ( we had wanted another queen bed). Everything was very basic with no soap to wash hands & a couple of teabags & coffee sachets, no milk even for your first day. Unfortunately it rained almost the whole time we were there so we did spend a lot of time actually in the unit. The lounges were old & worn & cleanliness left a bit to be desired. The location was the only plus as it is right on the shops & cafes. Although we did find some days there was not much choice as lots were closed on certain days despite it being school holidays. Needless to say we would not recommend this resort nor consider staying again ourselves.

We selected this place based on Google reviews and it just didn’t come up to scratch. The sliding windows and doors don’t operate properly and are in need of maintenance and servicing. There is virtually no Internet and the TV won’t work without it. There is significant rot in the timber columns and handrails and the standard of cleaning in the unit we were in was poor. Grease left in pans and the range hood was filthy. While the staff tried their best they couldn’t get the internet and wifi to work and service tech never arrived when they said they would. The unit gave the impression that whoever owns it doesn’t care as long as it’s rented all the time. The unit design itself was poor and didn’t allow for breezes given we were right across the road from the beach. To stay cool, we had to keep the 2 split air conditioners going the 4 days we were there. Can’t imaging what it would be like in the middle of summer.

We stayed in unit 342. This is a 3 bedroom apartment. Absolute disgrace. Nothing like the photos posted for the 3 bedroom apartments. Carpet is worn a dirty, coaches had rips on them, walls were dirty with marks holes, mattress protector had a stain on it, air conditioner leaks, upstairs balcony had a small metal table which had a wasp nest in it, the list goes on. This place is in desperate need of a renovation. Not sure what the other units are like but a big tip, don’t stay in unit 342.

Brilliant location, great sized apartment. Towels clean but rest of apartment very grotty ( dirty) dusty with grimy floors. Drawers and cupboards in kitchen were dirty. As this is holiday stay you are reliant on cleanliness of previous guests in regards to glasses, dishes and cutlery being clean, much of it was not. We washed all we needed to use prior to our own use. Unfortunately previous guests had filled fridge with seafood and whilst fridge was wiped out and looked clean on surface it reeked of seafood for entire week despite an attempt to clean out with products supplied by reception. Really the place need a deep clean. Reading other reviews from 2023 it seems cleanliness and wear and tear are big issue for most rooms at this resort.

I stayed here in 2022 October long weekend, and paid a premium rate for a rooftop spa room. On the day of check-in, our check-in continually got delayed til approx 5pm, and then when we finally got in, the rooftop spa was out of order. Despite that, we booked to stay again on the 2023 October long weekend. The reservation was made in June, but then in late July I was contacted to say the room was no longer available, and I had been moved to a holiday home they managed nearby. I reluctantly accepted. Now today, late August, I've been contacted again to say the holiday home is no longer available, and they've moved me to an apartment in Casuarina - a whole different town, about 6km away. The whole purpose of staying here was the location being walking distance to a function I am attending - not to be moved to a different town. Don't bother if you want reliable accommodation. Location is great, but they show no respect for honouring reservations, and clearly have no influence over the individual unit owners.