Kilima Safari Camp

My family and I stayed here a few weeks ago. I loved every moment of it. The place was awesome! My partner and I took a hot air balloon and got engaged. The only disappointment, was the weather, as we didn’t get to see Kilimanjaro. But no fault of the hotel. The staff at the venue were amazing. Especially, Jack the waiter and Micheal the Masai. Micheal, took us to his village to meet his family and kept my son happy and Jack was great with my son as well. They were both amazing! I miss them both. I call them both friends, especially Micheal who I will keep in touch with forever.

While the hotel may look nice with its private cottages and a lovely pool, do not be fooled. This place is run by dishonest management, and the staff have a history of stealing money from guests’ rooms. Unfortunately, we became victims of this – €600 was stolen from our locked safe in the hotel room. The money was taken in specific amounts from three different wallets (€150, €150, and €300), leaving just enough so that we wouldn’t immediately notice. If we hadn’t needed the money to pay for our safari, we might not have realized it was missing. This was a terrible experience, made even worse by how the manager treated us. He refused to take the theft seriously, never apologized, and even acted as if we were making the story up. They also refused to contact the police, forcing us to do it ourselves. In Kenya, where police don’t have vehicles, this meant we had to personally bring officers to the hotel. To make matters worse, the manager treated the police officers better than us—inviting them to dinner and trying to convince them that we fabricated the entire story. We have absolutely no reason to invent such a serious situation. Losing €600 completely ruined our plans—we missed our safari and had to spend the day at the police station. This theft has caused us significant stress and financial hardship for the rest of our trip in Kenya. We demand an immediate resolution to this matter. Until it is resolved, I strongly warn others to AVOID staying at this hotel!