우드스프링 스위트 킬린(WoodSpring Suites Killeen)

I went in there to get the room i paid for but that room was getting repairs so they gave me another room which was omg so bad a bed that looked old very squeaky u could see it was a spring bed there was noises coming from refergeraitor but when that thing turned on it would wake me up every time thats how load it was the only good thing was the young guy that help me when i first got there the receptionist i would not go there again sorry

The microwave was rusted in the inside, the sink base was coming off the wall, and it was reported

The check in process was very simple. The room was in good condition except The bathroom Curtain rod was not properly secure and there was a bottle of floor cleaner in the living room.

There was a smell when we got in the room. There was a jacket left on the bathroom door by a previous guest and the keys from the previous guest was also still in the room. If you get the room for the kitchen be aware there are no dishes. You have to rent them separately. But the lady that checked us in was super helpful and sweet!

Couldn’t check in and want money back. This is unacceptable and lacks information in regards to checking in

Staff put another guest in our room - didnt check ID. screwed up our reservation- supposed to be 3 nights, they only charged us for 2 then knocked on the door asking if we wanted to extend. Ended up paying WAY more than we planned due to their issues. Our room was right next to laundry; door slammed every 5 seconds and shook the whole room. Someone's jeep was broken into (2 windows smashed) right beside our car. No 24hr front desk. No coffee maker in room. Saw a roach. Complete nightmare.

It was not funny when somebody turned her car radio to high volume in the parking lot next to our room, specially at 0700 on a Sunday morning. The hotel should have a better security to avoid instances like this.

It was amazing I will most definitely be coming back to stay, the hotel is very clean and comfortable. The staff is amazing, friendly and very helpful. 10 stars

Let me start by saying my first room was dirty. Since I had a late checkin the maintenance man or overnight clerk checked me in, so I waited until the next day to get another room. Doing that night the refrigerator and air conditioner was so loud I could barely sleep. The next day Iwhen I went to change my room I went to two different rooms until I finally found a cleaned room. This being said the information that the front desk had for cleaned rooms were wrong. She undoubtedly blamed someone else that worked there. Now this is supposed to be a extended stay. There are no blackout curtains, so as soon as the sun comes up you are up. The beds don’t fit the headboard that is on the wall and neither does the mattress. This place definitely needs new management.