키갈리 세레나 호텔

給我們的房間配了一個户外大陽台，朋友的房間雖然沒有陽台配了一個會客廳，比普通標間舒服很多，酒店前台很熱心，幫我們預約了去國家公園的司機，去的時候通過郵件預約接機的服務也很好，早餐自助很豐盛，晚餐我點了烤豬排，相當美味，小費包含在餐費中。美中不足的是回程預約了酒店到機場的車後司機問我們要了60刀，而前台之前跟我們説衹要35刀。

I had an excellent stay at Kigali Serena. The service was consistently good, with a special mention to Angel from Customer Service who went above and beyond to assist. The staff throughout the hotel were friendly and professional. The breakfast spread was impressive, offering a wide variety of delicious options to start the day. The hotel represents great value for money and is perfectly located for both business and leisure travelers. While the Maisha Spa was a bit underwhelming and could use some improvements, this did not detract much from the overall experience. In summary, Kigali Serena is an excellent choice for anyone visiting Kigali.

設施舊了，吃飯的地方太公開了。但是其他服務一如既往的好

早餐很豐盛

I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.

It's always a treat to stay at the splendid Kigali Serena Hotel. I loved my interactions with all the staff there. Precious, the smiling breakfast chef, made me a fabulous omelette. At lunchtime, she enjoyed introducing me to various African foods that I wasn't familiar with. Rhoda, Sandra and Ines pampered me back to life in the Serena Hotel's Maisha Spa after a long overnight flight. Everyone commented how happy and relaxed I looked after my two night stay (and 4 hours of massages!) If you want company / or directions on a morning run, call reception the night before: Karim from the Maisha Spa gym met me and three other guests at 6.30am for an hour's run around Kigali before breakfast. You'll need it - the breakfast spread is vast! It's hard to resist the superb croissants, 6+ types of fresh juice, and of course the hot dishes.