라베이 달스파크

This hotel has a lot going for it. Kientzheim is a jewel in Alsace; it has excellent parking; breakfast is good with lovely teas; rooms are spacious; the building has history and much character. It is we felt very good value for money. We enjoyed being back in Kientzheim for two nights. You should not worry about the absence of evening dining because the village has two very good restaurants - but book ahead as they are usually very busy. There is no lift. It would get 5* from me apart from the quality of the welcome and the absence of hot water. When I called reception to ask in French when there was hot water I got a rather haughty “toujours les temps” reply. Going down 30 minutes later was better as in English I could shortly say there was no progress and no doubt by then they accepted there was an issue. I was told a plumber was coming. Too late for shower or shave that night, the hot water was restored. There was an apology. Strangely on our second evening the cold water would only run tepid!! I’m sure they will sort this and we would happily return.

Stayed for four nights in a top floor suite having decided to avoid the Spa Chambard up the road in Kayserberg (see review on their booking system). Pleasant rooms, courtyards, clean, good service and helpful. Excellent restaurant down the road in the square.