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I’ve stayed here several times for work and really like it! It’s super quiet but very well located for shops and restaurants. It’s mega clean. The staff couldn’t be more helpful. Everything from printing to taking in parcels. They’re all very friendly and helpful. The food is, honestly, no different from any other Premier Inn (please do something about the awful fruit salad at breakfast!) The sole reason for the imperfect score is the lifts! Others have mentioned them but one is often out of order and the other desperately slow. This needs sorting!

The hotel is situated in a lovely historic building. Although renovated on the inside, the exterior is very reminiscent of what the original factory building would have looked like which I think is a great style choice which retains the historic culture of the town. This is the first hotel that I've been to which has a "back-to-front" layout where the reception is on the top floor instead of the ground floor which you'd normally expect. This didn't bother me because the more flights of stairs I get to climb per day, the better! The rooms are like any other Premier Inn. Very content with the quality and the cleanliness. The layout of the restaurant was top-notch for any Premier Inn I have been to. I really liked the design and the decor used. It felt very comfortable and homely. Definitely helped to make a great start to the morning! Overall, l'd highly recommend this as a place to stay in Kidderminster.

Nice relaxed ambiance and well maintenance hotel. Rooms very pleasant and spacious. Beds were comfortable. Bathroom had both shower and bathtub. Only downside to our stay was having to pay quite a bit extra for parking as the hotel is located In a shopping precinct and car park is owned by private company and therefore not free.

Breakfast not worth the money. Stale bread on both mornings and no fruit juice one morning. Restaurant area extremely quiet, I guess there is a reason for that. The room was OK and the staff were all very helpful but would probably stay somewhere else next time.

I have MS, FND, and many physical health problems. I arrived at hotel to find all lifts were broken and I had to walk up 8 flights of stairs to get to reception. It almost killed me, I nearly passed out. Once I was located a room, I got there only for the room not be cleaned or be ready, the maids were in shock and wasn’t happy that receptionist had given me this room when wasn’t ready. I then had to wait 20 mins standing up hurting waiting for room to be ready. I’ve stayed in hundreds premier inns, this is worst ever! I demand a refund.

Stayed here for a weekend away visiting family, had a lovely stay and would highly recommend! The rooms were clean, quiet and on arrival we received a warm welcome from a kind and friendly member of staff! Breakfast was great and considering the great room rate I didn’t mind paying for the parking which was right on the doorstep! I will definitely be returning on all my family visits!