리츠칼튼 키 비스케인, 마이애미(The Ritz Carlton Key Biscayne, Miami)

In general, I liked the hotel, the rooms are clean, there is everything you need. Good beach, the territory is not big, but well-groomed. Minus is the staff that cleans the Hotel and the room. Already from 8 am in the corridor begins a constant very loud communication and laughter, it awakens and does not allow you to sleep and rest. To our room, despite the inscription do not disturb, came twice without any knock. Therefore, the whole impression of the hotel was spoiled by the absolutely uneducated noisy cleaning staff. I probably won't stop in the future.

酒店環境優雅，私人海灘舒適，餐廳美食一般但服務熱情，房間寬敞視野開闊，酒店服務周到

客房整理很專業。

There was nothing really to do at the hotel when it rained of was windy. There is also nothing to do at night except for dinner. The hotel needs upgrading it’s not modern and nothing really stood out - I expected more from a Ritz-Carlton. The staff members, however, were very attentive, friendly and helpful.

We had a great experience. The only negatives were the rooms were a little dated- the bathroom lights were so dim it was difficult or get ready and we he shower was really narrow so my sister went to the spa to get ready. Also the staff could be a little rude- some of them were somewhat lacking the customer service attitude. I called to reschedule a massage a few hours in advance and they told me I couldn’t do that I had to pay full price to cancel it and I said I didn’t wanna cancel just move it and they said I could do that it is in their policy… so I looked at their policy and it said you could do that you just have to pay a $50 fee which I would have happily paid. We had a few experiences like this with staff. Besides the negatives the food at the restaurants was outstanding. The property was quiet and easy to Uber into downtown Miami for dinner. The beach was a little short but directly in front of the property and easy to access. We would stay here again.

We absolutely loved everthing about this property. I want to especially communicate what makes this place special. Your staff that go above and beyond for their guests. Having witnessed numerous entitled people and their children,and the patience,kindness and professionalism displayed despite the obnoxiousness of some of the guests(mostly with children).As a parent myself I was horrified at the public display of careless,spoiled and no boundary behaviors of these people and their spawn. Yet your wonderful staff rose above with a smile and courteous care. Everyone from the front desk, to the pool to every resturant was pleasant and elegant. I especially would like to mention Jannus who was our waiter and Rolondo our breakfast waiter were so wonderful. The beds were so comfortable, the rooms were so cheerful and clean, Your housekeeping staff friendly and helpful.The front desk staff were amazing on every level. We can't wait to visit again!

We got a really bad room that overlooked a garage roof! The rest of our stay was pleasant! The staff is very friendly and attentive.

Lovely location. Service is only so so. Peloton's not on network, no staff in fitness room.

Lovely setting Food was very average - tried all of the restaurants and they were all mediocre and disappointing