더 유럽 호텔 & 리조트(The Europe Hotel & Resort)

We visited the europe Hotel from the 14th to the 16th of February. This hotel has been a dream of ours for years and we finally decided to treat ourselves for our babymoon. When we arrived we went to the lounge which serves a smaller menu than the brasserie bar. I ordered a Mediterranean chicken ciabatta which was probably one of the worst sandwiches I've ever had. It consisted of a whole dry chicken breast, lettuce and some tomato puree. I ordered another option in the end which was 6 chicken nuggets which came to a cost of €13. You'd imagine a 5 star hotel would have a chef with more imagination than this but no this is all normal at the europe. On the first night we were were woken up out of our sleep due to building works that were going on above us. We could hear hammering and carpets being ripped up. Not what you want after paying so much for a stay! I made a complaint and was told I'd receive a phonecall. After 30 minutes passed I went down to find the manager myself and he gave us a room upgrade which was gorgeous and we had a perfect sleep on night 2 but still a major inconvenience that we had to pack all of our stuff to move to another room. We went to the riva Italian restaurant and I ordered the gambas con pan. It didn't state in the menu that there was chorizo in the dish which you can't eat when pregnant. This is a serious error in my opinion and it shows the lack of care from the chef. We waited 20 minutes to receive a dessert menu after asking for one but in the end they gave us dessert complimentary as the experience was so bad! Some good points were the hotel sent up some chocolate covered strawberries and chocolates for our babymoon, the spa and spa treatments were gorgeous and the brasserie restaurant at night was very good. In my opinion the hotel isn't worth the price point because the food and service isn't up to standard.

A lovely stay at the Europe but a bit overpriced. Our stay was enjoyable but a few things surprised us. There was a lot of children and babies there during our one night stay. The spa area is lovely and luxurious but is limited, with only one outdoor infinity pool overlooking the lake. The service was good but did not feel that it was 5 star unfortunately, e.g we arrived at the hotel early to use the thermal suite (which is allowed). Your robes are found in the wardrobes in your room but our room wasnt ready yet, we asked at the spa if we could we have robes for the thermal suite but were sent back up to reception where we were told there were no spare robes available. When our room was ready for check in there was only one set of robes in the wardrobe so had to ring down to reception for another when the staff knew we had asked for them previously. We had paid a little extra for a "Golfside suite" but the view was mainly of the trees that lie between the hotel and the golf course, didn't really feel the view warranted an extra cost. The food in the Riva Mediterranean restaurant was very good (we ate there twice as the Brasserie (bar restaurant) where we planned to eat doesnt take reservations and had a waiting time of 1.5 hours when we arrived for dinner at 7.30). Staff were very pleasant. The bar had live music at night and we enjoyed great cocktails at the bar. Breakfast was delicious and is served in a huge room with fantastic views of the lake. Overall we had a lovely time at the Europe but didn't feel it was quite worth the money we paid, luckily we had a voucher to put towards the cost of our stay.

Two of us spent two night here. This is a super hotel. Check in was professional, the room really comfortable and a great sleep both nights. Every person working here with us was most professional and we felt it was almost individual attention. The pool and entire leisure facilities are amazing. The food was really good. Don’t know how it can improve

Overall it was a lovely experience. The grounds and view are beautiful. The food mostly perfect. Lots of areas to relax in. The pool and spa area is gorgeous. The room was comfortable. The bar staff were very friendly. Some elements however definitely diminished the experience. The check in at reception was less than welcoming. The receptionist was rude and abrupt, didn't smile once, put the welcome cloths out of reach and didn’t refer to them. Felt very uncomfortable. I asked about needing to book for dinner and she just said that it was walk in only, no need to book. Not mentioning that the Panaroma restaraunt was closed. It does mention this on the website dining section, that it does not open Sundays, but did not come across this information when booking. Later that evening around 7pm the Brasserie had an hour and a half waiting list and the Riva had a half hour waitlist. - just a bit odd not to mention this potential wait or have some kind of booking system. Rooms are quiet basic for a five star but the view is exceptional.

Stayed here with my business partner mid-week. I had stayed here some years ago, so knew the property. Whilst the hotel is a 5 star experience, the check in we experienced left a lot to desire. We were asked our names and handed our room key cards and that was it. We stood there waiting for the usual directions on restaurants, spa, breakfast etc. I can honestly say I’ve had better check ins in a 3 star hotel. It wasn’t my only interaction with reception and I have to say, this side of the hotel needs urgent attention.

This was our second time visiting the hotel, such a beautiful setting, the perfect location for a relaxing weekend away...well, that's what we had hoped! We stayed over the Easter weekend, big mistake. The hotel was pretty much over run with unsupervised children. Running the corridors at 7am screaming. But it was the pool area which really was overrun by kids, again, no supervision. When you pay for a relaxing treatment and want to go and relax in the outdoor heated pool, only for it to be filled with children, playing ball games, canon balling in from the side of the pool, running through the grass to retrieve their ball, then bringing the dirt back into the pool with them. It didn't make for a relaxing experience. There were no lifeguards in the pool area, or anyone to monitor the children. The lobby area was scattered in toys. Just not what we expected. But onto the positives. The staff, every single staff member we met were amazing. So friendly, helpful, always stopped for a chat. The staff absolutely make this hotel. Food was fabulous. From breakfast to dinner. Couldn't complain about a single thing, service was outstanding. We stayed in a classic lake view room. Room was spotless clean, cleaned twice a day. Bed was so comfortable. The little chocolate bunnies left each evening were also a lovely touch. Overall, we are looking forward to returning. Just not when the school holidays are on.

Beautiful hotel with breathtaking views of a huge lake and mountains. Good food and drinks service. Also good for events and conferences. Plenty of car parking and good wifi. Hotel rates in the area are high and this is one of the highest per night.

Great hotel with beautiful room,excellent housekeeping and terrific staff. Hotel was very busy but staff most helpful .Had dinner in Bistro and excellent food and service. Great choices on breakfast menu and had lovely kippers! Look forward to return visit and as suggestion we took boat trip on lakes which is based in National Park and very enjoyable. Thank you!

From the minute you drive in the gates, you just get that holiday vibe. As always greeting by stunning scenery & gorgeous staff. Great buzz around hotel for Easter. Check in quick, gorgeous lake view room. Could be anywhere The hotel was very busy with adults & children but did not feel uncomfortable in any way We ate in the bistro 3 nights and were looked after by Emmanuel & Bart who run a super efficient service with help of great staff. Food excellent, great choice. Like wise, breakfast excellent & lovely they served until 11.00 Kids ate in Riva & really enjoyed. Pool area fab, so clean. Had a masssge & lovely facial from Michelle, it was our first visit & only regret we didn’t book earlier & make more use of spa Thanks to Conor for looking after us in bar, always a smile & Debbie at breakfast. Keep doing guys what you are doing, great job