프리미어 호텔 OR 탐보

I had a good stay at this hotel and the staff was friendly and helpful

Staff Behaviour Review – The Good, the Bad and the Ugly The staff experience at this hotel was a mixture of genuinely positive moments and areas that require serious improvement. To begin with, the receptionist was warm, attentive, and made us feel welcome from the moment we arrived. Her professionalism set a good tone for the stay, and the manager’s gesture of offering us a free early check-in was both thoughtful and appreciated. However, beyond these initial interactions, the level of service became inconsistent. Some staff members seemed distracted, unapproachable, or unwilling to assist when needed. Basic requests took longer than expected, and there were moments where their attitude came across as uninterested or indifferent. In hospitality, a simple smile, prompt response, or willingness to help make all the difference, but unfortunately, these were lacking in several encounters. The room attendants should really reduce their noise level. I experienced sleep disturbances multiple times in the morning, and as a late riser, it affected my rest. A quieter approach during cleaning hours would make the stay much more comfortable. Overall, while a few team members demonstrated excellent customer service, the inconsistency among the staff created an experience that could have been much better. With proper training and improved attentiveness, the hotel has the potential to offer a far more professional and welcoming environment.