마르티 마이라 -

Family friendly hotel, but hope service will be good. Rooms are old and service is bad. Entertainment is good and interesting! Pools and beach are also good.

This is everything but a 5 star resort. Rooms were dirty (floors, sheets, we found a used syringe in the fridge…), the AC is leaking water, the restaurants and bars have weird working hours, there are always lines in all restaurants and bars because there’s not enough staff, 2/3 of the staff is not nice or welcoming and doesnt speak English. They are very understaffed as well. Pools are not cleaned regularly, especially the baby pool. The beach has rocks so it’s not good for kids to enter the water. The hotel shop is insanely expensive. Everything is super old, dirty and not maintained. This is, at best, a 3 star resort, but more like a 2 star resort. Every day there are garbage bags (like 10 big ones) on the floor next to small trash cans around the resort, it’s disgusting. The racks for cleaning ladies are randomly left in front of guest rooms. The furniture is old and dirty, I have seen better and cleaner furniture thrown away next to the garbage disposals. The animators in the kids play area are not engaged with kids - they either talk among themselves or are on ther phones. They are only active when they need to kick everyone out when the place is closing. This is the worst experience I have ever had with any hotel. Please avoid it like the plague, I don’t understand where the good reviews are coming from…