Arkaden Hotel Kelkheim

We had booked a triple room at the Arcade Hotel due to the proximity of the Kelkheim clinic, where our son had to undergo a hernia repair. We drove and arrived at the hotel at 11:00 a.m but the hotel Reception hall was closed. Upon reservation, no one had sent or explained to us, any text message to help us collect the keys. After calling with our handy, a hotel maid who spoke very little English & German arrived and showed us the triple room, which was, according our previous phone reservation, supposedly spacious and quiet, even though it was tiny, noisy, dark and overlooked the high street. We also noticed the poor bedding and the general state of the hotel, not to mention the garage, which cost €15 per night, and took over 15 minutes to open! We then cancelled our three-night reservation at this unpleasant hotel and moved to the Post Hotel, located 150 metres from the clinic. The welcome of Arcade hotel is very unfriendly.

Outside for 20 mins when I arrived as no-one working. No hot water for 2days and counting. The manager still hasn't even called the plumber. I had surgery across the road and had to suck up cold showers. I called up to get an icepack frozen but they went home at 2pm and couldn't. I threatened to complain to the surgeon and they brought one a few hours later. Top tip : buy some frozen peas if you're having surgery. Poor breakfast. The scrambled eggs look and taste like they've been there days. I swear 90% of the time even in the day there is no-one on reception. Management are lazy and incompetent. Cleaner and breakfast staff are nice.

Das Hotel ist einfach und sauber. Es liegt mitten in der Innenstadt von Kelkheim und das Personal ist sehr freundlich- und zuvorkommend. Lediglich die Heizung ging nicht, dafür war es auf den Fluren schön warm. Im Schrank waren Bügel, was sehr praktisch ist und das Frühstück war fein zubereitet.

Sono stato alcuni giorni in questa struttura per lavoro e mi sono trovato molto bene. La struttura è pulita, silenziosa e ben gestita. Il servizio è ottimo e la colazione, seppur molto semplice, è buona. Consigliato per chi deve fermarsi in zona.