Ydor Hotel & Spa by Sandglass

We had a good arrival with welcoming staff. The lobby, pool area and restaurant are beautiful and you can easily walk to nearby restaurants and shops. Everwhere else is only accessible by taxi. Our suite with a private pool was on 2 floors- so a duplex. The pool was not private. Basically there was one pool between 2 suites with a dividing wall in the pool. If you want total privacy this room does not provide it. There are no heated pools here. The decor was lovely. Great sheets but small scratchy towels - not worthy of a luxury hotel. The hotel has been sold and is no longer owner run. This manifested itself in a few ways but one was when we asked for a late check out. We were only given an hour extra and after that it was all payable. We were told this was corpoate policy. We had paid Euro 850 per night and i was curious to know if the room was sold for tonight - that would have justified the mean late check out policy. It was available at a price of Euro 437! I was not happy. Such a shame that when hotels are sold they are more corporate and greed steps in! I did have a great facial and massage. We chose this hotel over the One and Only as the reviews had been so good and the rate was better. Would we come here again? Not sure.

This is probably one of the top 3 hotels I’ve ever stayed at, anywhere in Europe. Everything is of the highest standard - design, aesthetics, cleanliness, facilities, food and especially the staff who were absolutely incredible, so kind, so polite, so considerate and made us feel so welcome. The young lady who served us coffee at breakfast was the sweetest! The room was stunning - the bed was like sleeping on a cloud. Ordering sushi from room service and eating it on our balcony at sunset was a wonderful memory! I wish more hotels were of this standard. Wish we could go back soon!