만다라 로센

Lovely hotel in a great location, there it ends. Room had obviously not been prepared for guests, tea coffee not filled up. Sat on bed on arrival, wheel fell off corner of bed, reported it to reception, staff member lifted bed shoved wheel back under corner of bed (filled us with confidence). Wife asked for an ironing board, staff brought it, set it up and broke it, whilst in use it collapsed, complained at reception, greeted with indifference, until I demanded to see manager. Went to use shower to cool off, only to find pipe work loose, water spraying everywhere except from shower. Dining room continued the Fawlty Towers theme, all members of party of 16 arrived at the same time. By the end of our meal some members were still waiting for their starters to arrive. We were waiting for chef to try to drag a dead body through the restaurant. We kept looking for TV camera crew. Reception staff constantly standing around just talking, no money changing until accountant turns up at 0830 so don’t expect an early start. Managerial staff need to take control of the staff, train them, institute a walk round procedure to check accommodation, ensure defects are reported by house staff. The hotel itself could be a great asset but needs managerial staff to start managing it and training staff. There ends this episode of Sri Lankan Fawlty Towers.

Our first room smelled of stale urine as soon as we entered. Also did not look clean. Immediately asked to move room. Reception said they would sort it. Next we knew 2 mangers and 2 cleaners came to try and clean the room. When we said no we wanted to move manager got a bit hostile. We insisted and moved room. Next room smelled better but on our first night was not clean. Food was poor and as hotel was empty only a very limited set menu was provided. Only positive was the pool man who was always friendly, efficient and kept the pool amazing. Also perhaps the owner/ manager should leave the restaurant, where staff are required to wait on him, and manage his hotel!