캔디 Jayarathna Ambagaspitiya 근처 호텔

The hotel itself and its facilities are fantastic. The rooms are nice and the food is absolutely superb. Unfortunately the service in the restaurant was really poor, which made this stay absolutely unpleasant. We were given dirty table cloths (and they didn’t want to replace it after asking for it), our table was given to someone else while we were at the buffet, we had to order drinks several times until finally served, we were given the bill to sign while still eating the main dish (not even dessert) and actually wanted to order more drinks, after being seated, we had to wait min 10 min to place orders for drinks or get silverware etc. From a 5* hotel we definitely expected something better. This is the only hotel during our trip, where we experienced bad service. which is a pity, as otherwise the hotel is really nice. We would not book it again.

고정된 침실에는 3-4 사람을 잘 수 있는 다락방이 있습니다. 공공 장소와 객실 장식 및 유지 관리가 좋습니다. 위치는 도심에서 멀지 않지만 도로와 철도와 가깝고 밤을 제외하고 다른 시간에는 시끄럽습니다. 온수 스위치는 옷장에 숨겨져 있고 체크인 할 때 열리지 않으며 추가 지침이 없습니다. 프론트 데스크는 저녁 10시에 퇴근 할 수 없어 찬물로 샤워를 할 수 있습니다. 욕조에 작은 도마뱀붙이가 있습니다. 저녁 식사는 수프를 제외하고는 맛이 좋지 않습니다. 두 종류의 생선은 너무 건조하고 쓴 맛이 있습니다. 오후 2시에 처음 체크인했을 때 세탁물을 보내고 싶었습니다. 다음날 아침 가게를 떠나기 전에 추가 요금을 청구해야한다고 들었습니다. 전날 같은 브랜드의 다른 호텔에 체크인하고 다음날 아침 10시에 세탁을 보내십시오. 세탁 및 다림질은 무료입니다. 또한 이상한 점은 매장을 떠날 때 만족도 조사 피드백이 프론트 데스크에서 서명을 작성하는 데 도움이되고 마지막 하나는 실제로 작성하도록 허용한다는 것입니다. 높은 점수를 보면 개선 의견을 제시 할 수 있습니다. 서비스 인식의 차이를 볼 수 있습니다.

Service was excellent. Food spread was good. Rooms are quite spacious & well maintained. Very helpful & courteous staff

Pros: -Great location, beautiful view of the river -Wonderful dinner buffet Cons: -Check in took close to an hour as they couldn’t find my booking. Had to reach out to trip.com for help. That said trip customer service is excellent -Rooms are quite old and had a musky smell

kandy 傑特威畫廊酒店 安靜舒適的休憩之地，服務細節有待提升 入住了Kandy的傑特威畫廊酒店，總體來説是一段令人放鬆的體驗。 酒店的房間寬敞明亮，配有陽台，我很幸運地住到了正對泳池的房間，視野極佳。房間的舒適度很好，每天早上醒來，推開陽台門，眼前就是泳池和遠處的大自然，十分愜意。酒店靠着斯里蘭卡著名的馬哈維利河（Mahaweli River），周圍的生態環境非常好，空氣也非常好。經常能看到各種鳥類和鷹，非常適合喜歡安靜和親近自然的人。 泳池是我最喜歡的部分。幾乎全天候開放，清晨或傍晚游泳時，感覺整個泳池和天地都屬於我，讓人倍感放鬆。餐廳也正對泳池，用餐時既能享受美景，又能感受到自然的靜謐。每天早餐後，我都會坐在平台上看書或處理工作，氣氛安靜，温度適宜，回想在整個斯里蘭卡20多天的旅程中，這裡是為數不多讓我能安心讀書的地方之一。 酒店距離市區較遠，可能對希望探索Kandy市區的遊客來説有二三十分鐘的開車時間。其次，服務細節的專業度還有提升空間。例如，入住時有服務人員表演當地舞蹈，但明顯有些敷衍。之後，酒店安排了一位專屬服務員，並遞給我一個手機供隨時聯繫，但她的服務顯得比較生疏。例如在房間時，我問窗簾是手動還是電動的，她回答是手動後，演示了一下又拉開了窗簾，而當時已是晚上6、7點，天色完全黑了，完全沒有打開的必要。同樣一位服務員，每天早上吃早餐時，都會問我要吃什麼。我説吃麥片時，總會問是加椰糖漿還是蜂蜜，而我連續四天都選擇了椰糖漿，但每天還是會被重複詢問。都是小事，但也可以看出服務更多是一個形式。 總的來説，Kandy的傑特威畫廊酒店是一個適合放鬆和親近自然的地方。它的房間、泳池和周圍環境都很好，性價比也高。如果能在服務細節上進一步完善，主動、貼心地去服務，整體體驗會更加令人滿意。 A Peaceful and Comfortable Retreat, but with Room for Service Improvement I stayed at the Jetwing Kandy Gallery during my visit to Kandy, and overall, it was a relaxing experience. The rooms are spacious and bright, with balconies. I was fortunate to have a room overlooking the pool, which offered a fantastic view. The room was very comfortable, and every morning, I enjoyed waking up, stepping onto the balcony, and soaking in the tranquility of the surroundings. The hotel is located by the famous Mahaweli River, and the natural environment around it is excellent, with frequent sightings of various birds and eagles. It’s a great place for those who love peace and nature. The pool was my favorite part of the hotel. It’s open almost all day, and swimming in the morning or evening felt like having the entire pool and sky to myself, a truly serene experience. The restaurant also overlooks the pool, and dining there offers both visual and sensory enjoyment. After breakfast each day, I would sit on the terrace, read a book, or work. It was quiet, and the temperature was perfect—not too hot. This hotel was one of the few places during my 20-day trip in Sri Lanka where I could truly relax and enjoy some peaceful reading time. However, the hotel has some shortcomings in its service. First, it’s located quite far from the city center, which might not be convenient for those looking to explore Kandy. Second, the quality of service felt unrefined. For example, upon check-in, staff members performed a traditional song and dance, but it felt half-hearted. Later, I was assigned a personal service staff member and given a phone for direct contact. However, the staff member seemed inexperienced. For instance, when I asked if the curtains were manual or electric, they demonstrated how to close them but then reopened them, even though it was already 6-7 p.m. and completely dark outside. These small details reflected a lack of polish in the service. Another minor issue was at breakfast. Every morning, I chose cereal and was asked if I preferred coconut syrup or honey. I answered “coconut syrup” every time, but the staff still asked me the same question every day. While it’s a small matter, it suggests room for improvement in their service process. Overall, the Jetwing Kandy Gallery is a great place to relax and connect with nature. The rooms, pool, and surrounding environment are excellent. If the hotel could enhance its service details, such as being more attentive to guests’ habits and preferences, the experience would be even better.

Best place to stay.All good. The food was great and the ambience was also excellent. Ths staffs are also helpful. The river view is very good and it is pleasant in the morning with the mountain views. the hotel is very accessible and statue shops and cloth shop is nearby. Special thanks to Iran Selliah.

Title: A Tranquil Oasis in the Heart of Sri Lanka - Amaya Hill Hotel Rating: ⭐⭐⭐⭐⭐ From the moment I set foot in the enchanting Amaya Hill Hotel in Sri Lanka, I was transported to a realm of unparalleled luxury and serenity. Nestled amidst the lush greenery of the Kandy hills, this hidden gem offers an experience that is nothing short of magical. The first thing that caught my eye was the breathtaking panoramic view of the surrounding mountains and valleys. The hotel's strategic location provides guests with an uninterrupted vista of nature's beauty, creating a sense of peace and tranquility that is hard to find elsewhere. The sight alone is worth the visit. Amaya Hill Hotel effortlessly combines modern elegance with traditional charm. The architecture is a blend of contemporary design and Sri Lankan aesthetics, creating a harmonious atmosphere that resonates throughout the property. The attention to detail is impeccable, from the intricately designed lobby to the thoughtfully decorated rooms. Speaking of rooms, the accommodations at Amaya Hill are nothing short of luxurious. Spacious, well-appointed, and equipped with all the amenities one could desire, the rooms offer a perfect sanctuary for relaxation. The comfortable beds ensure a restful night's sleep, and waking up to the breathtaking sunrise from the large windows is a treat in itself. The hotel's culinary offerings are a true delight for the senses. The restaurants showcase the best of Sri Lankan and international cuisine, prepared with precision and passion. Each dish is a culinary masterpiece, and the attentive staff adds to the overall dining experience. Don't miss the opportunity to enjoy a romantic dinner under the stars at one of the outdoor dining venues – an experience that will linger in your memory. One of the standout features of Amaya Hill Hotel is its commitment to wellness and rejuvenation. The spa facilities are world-class, offering a range of treatments that blend ancient healing practices with modern techniques. A dip in the infinity pool, surrounded by the serene landscape, is a perfect way to unwind and soak in the beauty of nature. The attentive and courteous staff at Amaya Hill Hotel deserves special mention. Their genuine warmth and eagerness to make every guest feel at home truly set this establishment apart. The level of service is exemplary, making it clear that the staff is dedicated to ensuring a memorable stay for every guest. In conclusion, Amaya Hill Hotel in Sri Lanka is a true haven for those seeking a blend of luxury, natural beauty, and genuine hospitality. Whether you're a solo traveler, a couple looking for a romantic getaway, or a family in search of a peaceful retreat, Amaya Hill Hotel is an absolute treasure waiting to be discovered. My stay was nothing short of magical, and I eagerly look forward to returning to this paradise in the hills.

f you are thinking of a place to stay away from the busy Kandy centre then this is the most ideal place. We found it last minute and what a piece of heaven this place it. Nestled high up over looking the valleys and tea plantations this small boutique resort is luxury defined. The former tea planters bungalow offers beautiful and luxurious accommodation. The meals were delicious and there are a number of activities that you can take part in such as an Indians jones tour and a mountain trek. The staff here are some of the best you will find in the whole of Sri-lanka and we loved every minute spent in there company. They had such good humour and made our stay magical. Special mention to Navod, Hasth and Manjula who made our every request possible and to Banuka the resident naturalist who took us on our tours and treks and not to forget taught us how to play croquet. Thank you so much we will certainly be back next year