호텔 팔라디움 시토니아

My wife, my two kids and I recently stayed at the Palladium hotel, booked for 8 nights but left after one night. This because we have never ever had a worse hotel experience. This hotel is not a 4-star establishment, it's a family hotel with a nonprofessional staff. The breakfast was from 08.00-10.00 (at some signs it said 07.30-10.00). The first morning of our stay there was no yogurt and no eggs left before 10 AM even though it's obligatory for a hotel breakfast. The response from the receptionist when my wife asked about the missing items was not polite and very unprofessional. She did not at all apologise for the fact that their 4-star hotel didn't manage to provide for their guests. Instead she claimed that my wife arrived after 10 AM. I, who where there much earlier, can confirm that the eggs and yogurt at the buffet table were finished already around 09.30. Of course it doesn't really matter, a 4-star hotel will obviously go and get you some yogurt even if you arrive a little bit late. Later that day my wife went to the reception asking if there will be a refilled breakfast all the hours stated by the hotel the following days. Otherwise we want to cancel breakfast the upcoming days. The receptionist was very rude, not acknowledging that the breakfast had been incomplete but claiming that my wife had been late for breakfast. When my wife reacted and told the receptionist this kind of dismissive response is not part of a 4 star hotel things went downhill entirely. Another staff member (the receptionists mother) began yelling at my wife in a language she couldn't understand and using aggressive hand gestures towards her, screaming at her to leave and finally slamming the reception door after her. My wife came to get me and when I arrived I tried to talk to the receptionist two other staff members (the receptionists mom and dad) where screaming and gesturing violently to my wife and also tells me to leave. My wife is very affected and is shaking. I tell her I will take it from here and my wife leaves. Then I try talking to the receptionist to sort things out. I tell her my wife will of course not tolerate such unprofessional behaviour and will react accordingly. During our conversation her parents now started screaming aggressively to her, and she was crying. I leave without having sorted things out, thinking I will come back later when they have calmed down (suddenly I was in the middle of a family fight) to check out, because obviously we want to leave, I felt very unsafe. We found another hotel and when I came back in the afternoon to check out, the receptionist was completely cold telling me we as costumers have been "breaking the rules" and are kicked out. A simply bizarre and scary experience. Above that, they want us to pay for the upcoming night since this event happend after 10 AM. After a long debate (with my father in law threatening to go to the authorities) we got our money back. This event should be known by anyone th

A wonderful quiet place, with a staff that is very professional and very kind. The rooms are excellent, clean, a good night's sleep is guaranteed. The breakfast is exactly as it should be. We would definitely visit again. You've done great job guys! :)