메리어트 마우이 오션 클럽 - 라하이나 & 나필리 타워스

We (wife, 17 and 18 y.o. boys). spent the last week of 2024 in a mountain facing, 2 br, 2 bath unit. We've stayed in the Napili Tower several times over the past 18 years and it never disappoints. These self-catering units (full kitchens and in-unit laundry machines) can easily accommodate a family/group of 4-6 people. Other than the furniture, and kitchen and bathroom cabinets looking a bit tired (a resort employee told me the Napili and Lahaina Towers are slated for a facelift in the near future), it's an excellent choice for lodging... The building has its own parking lot, so you don't have to walk far to get to your car.... It also has it's own array of pools, grills and a hot tub, but it is a bit more of a walk to get to the main pool area, but that was no big deal for us... And the beach is right there in front of the building.... All in all, it's a great place to stay and i highly recommend it...

Been coming here for many years. Always great. Not so much anymore. Will not be back. terribly crowded. Terrible service. Used to eat in room and bbq. No availability at bbq. No availability at laundry. No availability at poolside. Difficult but possible to park. Room was awful. No hot water. Loud ac. Asked to speak to manager 10 days out of 14. No luck. Stay away. Room was awful, just to make a point. Staff said hard to get room because most of the rooms go to renters not timeshare owners. Makes sense but as owner it hurts.

The room was very nice. The grounds were great. I was very disappointed when I checked in the front desk didn’t give me any information about the welcome center. I was supposed to go there and get some kind of scratcher card with a chance to win and probably an option to do a timeshare presentation. Along with check in you’re supposed to get an owners card if you have a timeshare to get 10% off at the restaurant and bar at the facility along with about eight or nine others close by. . You’re also supposed to have an option to buy a wristband that you can wear that’s plastic and very nice. It’s basically a key to your room. I asked the gal at check in what it was and she said it’s a key to get pool towels, but you get one when you go to the pool . At the pool, it was a throwaway paper wristband and I found out from someone in the pool what it was so I ended up going back to the front desk and buying something that they should’ve sold me when I arrived . none of that was presented to me . The main issue is that they told me about this welcome center the day before I was leaving . Once I went to the welcome center I found out about a few things along with the owners card. I was pretty irritated. I spent $1100 at the hotel and I was supposed to get 10% off, but they would not give it to me because I didn’t present it at the time I purchased drinks and food at both restaurants which the owners card was supposed to apply 10% off . I definitely would’ve done it had I have known. I felt like that was a front desk issue. They’re not consistent with everybody. They also said someone was supposed to call me and ask me in my room to go to the welcome center, nobody did. I did contact the front desk and ask them to take the 10% off which all owners are supposed to get anyway and they refused to do it. everything was smooth except for they’re not consistent so you pretty much know what you’re doing when you get there so that you can take advantage of everything they have. Also, they told me that they were short staffed so they don’t have anybody that calls you before you come to ask any preferences or if you’d like to do a timeshare presentation etc. I had to call the front desk about a week before I came and that’s what they told me that they’re understaffed and they don’t call anybody. I was also disappointed because the card had about nine other restaurants on it and I ate at five of them and I bought everything I was supposed to buy to get the discount like free appetizers or dessert. I ended up buying appetizers and dessert how I have had the card when I arrived or at least a couple days after I would’ve been able to use it so not only did I lose the money at the hotel I lost, quite a bit of money at the restaurants that I ate at that were on the card . Least they could do is take the 10% off at the hotel since I missed the discount at the other restaurants.

We were in a 3 bedroom at the Napili tower, ground floor which initially frustrated me, but worked out beautifully. Easy access to the pool, bar, grills and beach without waiting on elevators. The views were a bit obstructed, but the convenience was worth the trade off. The kitchen is well equipped for most of your cooking and grilling needs, though the ice maker didn’t work very well. We had a maintenance issue with the AC, but it was promptly fixed when we called for help. Parking was easy and the pool bar cocktails were tasty. Starbucks on property is a big bonus, though you can make coffee in your room. The only thing that surprised me was hearing guests from the Hyatt next-door are at the pool, stating that because of the construction going on at their property, they were directed to come here as one of their options. As a presidential owner of 2 weeks here, I am more than a little surprised by this revelation. It explains the limited pool chairs that are available. We have had a wonderful time though and everyone is happy we came.

This was a great resort. We enjoyed our time here as we celebrated my wife’s birthday. Beautiful view of the grounds and ocean from our room. It was quiet and relaxing, check in was smooth although we had to wait 15 min or so to be helped since only one person was checking guests in. Apparently many of these units are timeshares which they rent out as hotel rooms when they are vacant. Only reason it didn’t receive 5 stars from us is because of the price. It was very expensive for one night, but most of that is due to the supply/demand situation in Maui post-Covid. So I don’t blame the hotel completely, but for what we paid it would have been nice of them to add a few extra touches here and there since they were aware we were visiting for a special occasion (a welcome gift, a small credit, a discount or voucher, etc would have been appreciated). Overall a very nice resort with pools for kids, restaurants and amenities if you are willing to pay $800+ a night.

Nice location- ok property