페어론스 부티크 호텔 & 스파

Everything was top notch. The service, food, the rooms and my best part was their award winning spa, the ambiance is so serene and relaxing not to forget the amazing massage.

Upon entering the hotel, we were immediately captivated by its charm and beauty, and we looked forward to a wonderful stay with our children. The staff were lovely and accommodating, which made us increasingly optimistic about our visit. However, our experience took a turn for the worse when, after a long day of travel, we left our room with the "Do Not Disturb" sign on the door or what we thought was the do not disturb sign, one sign was blank and one was please make up room, we put the blank sign, we found out later that there was supposed to be two different tags but we were not give the second one. Housekeeping entered our room for turn-down service and stole from us. Given the reputation of a hotel of this caliber, I did not expect this, and it left us feeling unsafe and violated. It was a horrible experience, and I hesitated to share it because I understand that mistakes can happen. However, when I checked out, management was apologetic but did not offer any solutions to rectify the situation. Over a month later, I received a letter informing me that they had conducted an investigation. One staff member passed a polygraph test, while another exhibited signs of possible deception. It's baffling that a hotel could have such mixed results and yet fail to make the situation right. While I acknowledge that things can happen, the careless attitude displayed by the hotel staff was truly disappointing. As beautiful and enchanting as the hotel is in its decor, I cannot recommend this property due to our experience.