I was suppose to check in on Sunday 10/03/2024. I booked through Agoda. I couldn't get hold of the guesthouse via phone. I emailed them 3 times no reply. Agoda also struggled to get hold of them - they only received a response today!! I didn't check in as I got lost - couldn't phone in didn't get a reply and then found out via reviews how unsafe it is (I am a single mom with one child). I wanted to cancel Sunday but no one responded even up to today! I am going to lodge a complaint with the tourism board as I want a refund. I can't get hold of anyone. Really never in my life had such bad service! And I work in hospitality!
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