호텔 콘체르티노 즐라타 후사

Hotel Concertino is a nice place to stay. Good location in the old city centre. If you arrive by car the hotel offers a garage for IO€ per day. Before you arrive to the reception desk, you pass the restaurant, which offer solid Czech food. Yet the service in the restaurant can be a problem. Lack of soft skills, language and hospitality of the staff influences the hotel quality. Case: if you order tap water along the dinner, you receive bottled water. When you return it, asking for tap water again(which is really good) the waitress angrily answers that even tap water is a matter of payment. Ok. We tried to find where on the menu stays that tap water is a matter of payment and we didn't find it. Now the situation becomes a legal matter. As an evaluator I would suggest to the owner of the restaurant to put efforts into staff hospitality education. The waitress, who reacts in the described way is not a staff that should be connected to the four star hotel and its restaurant. The stars fall because of her attitude and lack of knowledge. Unfortunately.