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This hotel is really nice and very clean. Prior to our trip I requested a room upgrade but have only given it a 4 as we only discovered on arrival that the room request had been granted but no one could tell us how much extra this would cost and if we slept in the room, we would have to pay the extra regardless! (At this point, we had not even seen the room but agreed as we were so tired after a 2 hour flight delay). 2 days later, we were told it would cost €15 a night. They eventually agreed on €75 fir the week. Being vegan, as I am, could have presented a problem for the hotel kitchen but they stepped up to the mark and provided a good selection of food for me. The Mistral tour rep, Debbie Turnbull, was also on the ball with providing little snack biscuits and almond milk for my breakfast although there was an excellent selection of cereals, breads and preserves suitable for vegans.Debbie was very helpful throughout the holiday. On our second last night, the air conditioning was turned off 'for the season' as the weather had turned cooler. However, the room remained very warm. It was too warm to sleep so we had to leave the balcony doors open all night which meant that outside noises interrupted sleep. I think guests should have a choice as to whether or not they want the air-con on in the rooms they have paid for. As a result of this, we paid €60 for the room upgrade but I think this was still too much. The hotel staff team (and Debbie) were very helpful

Fantastic location, 2 minute walk to the beach and on the main shopping/eating street, lovely helpful friendly staff, cleanliness is spot on. Food for 3* is just OK, it could be a lot better. Be quick because once it's gone it's gone & not replenished, food is not served very hot, this did let the hotel down a bit because everything else was brilliant. We would definitely stay here again.