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The patio was the best part. Now for the downsides. There was limited storage space to unpack. The one "dresser" drawer was taken up by the safe. They stick to the no maid service until you've been in your room for two nights. This means no trash pick-up (with extremely small trash cans), no towel replacement and don't even think about asking them to make the bed. Not change the sheets, mind you. No freshening the room. Dusting could be better. The bedside lamps had dust on them. Screen door to patio was damaged to the extent that you couldn't leave it open to hear the ocean in the evening.

This hotel was not my first choice, but the Westin had no availability. Unfortunately, the service here was lacking. Pros: Great location Spacious, modern bathrooms New property Cons: Severely understaffed; breakfast took 30 minutes to arrive. No apology offered. Staff was non-chalant when approached. Broken safe deposit box in the room No toiletries on arrival and no daily housekeeping. Had to ask three times to get basics. As a Gold Elite member, I wasn’t recognized or offered an upgrade. Overall, the service was poor and not up to Marriott’s usual standard. The property itself is nice, but the lack of service made the stay disappointing. I will not return!!

We booked a one-night stay at the Courtyard Marriott Jekyll Island to break up a long travel day—and we’re so glad we did! We had never visited Jekyll Island before, and this hotel turned out to be the perfect introduction. The location is ideal—right in the heart of everything, with direct beachfront access, which was a huge bonus for us. We arrived early, well before check-in, and the front desk staff warmly invited us to enjoy the hotel facilities while we waited for our room. The lower level of the hotel has spacious bathrooms, so we were able to change into our bathing suits and head straight for the pool and beach. The pool area was large, clean, and very well maintained with plenty of umbrellas, lounge chairs, and a big bin of towels that made it easy to grab what we needed. The outdoor areas are truly fantastic—fire pits, plenty of comfy furniture, and cornhole boards all contributed to a laid-back and relaxing atmosphere. Since we visited on a Monday, the hotel and pool were quiet, and it felt like a peaceful little oasis. A short, scenic boardwalk takes you directly from the pool area to the beach, which was absolutely beautiful. There’s a cute bar that services the pool area, and we especially appreciated the QR codes on the tables that let you order without having to walk to the bar—such a thoughtful touch, especially for a Courtyard-brand hotel. When our room was ready, we were pleasantly surprised to learn we had been upgraded to a beachfront king room. It was spacious, spotless, and featured a large private balcony with seating and a table—perfect for soaking in the views. If I had one very small note, it would be that the room could have used a couple more towels, but we didn’t bother asking since we were only there for the night. One of our favorite parts of the stay was taking advantage of the complimentary hotel bicycles. We biked along the beautiful paved trails that wind through the beach and wooded areas, and even made our way to the charming historic village. It was a magical way to explore the island and truly the highlight of our short trip. We would absolutely return—next time with the whole family in tow. Highly recommend this hotel for anyone visiting Jekyll Island!

Hi there, I wanted to share my experience today with you. Before I arrived, I had messaged to request a titanium room upgrade. Upon check-in, I was assigned a beachfront corner room, which seemed great. However, when I got to the room, I found empty beer cans and garbage on the balcony. I immediately reported this to the front desk so they were aware. Afterward, I settled in to relax and watch television. To my surprise, the TV was extremely crooked on the wall, not securely attached and unable to be pulled out for viewing from the bed. I reported the issue to the front desk, and they assured me someone would come up to fix it. I waited over two hours, but no one arrived. Since I couldn’t comfortably watch television, I decided to go down to the pool. On my way back up, I informed Dan at the front desk that I waited over two hours and the technician had not come to fix the TV. He informed me that the technician had called the room and spoken with someone, but I’m the only person staying in this room, so that wasn’t possible. To top it off, this is a Residence Inn/courtyard property. Breakfast for Residence Inn I believe started at 6:30, but the bistro/Starbucks didn’t open for courtyard guess until 7 PM

Nice looking hotel and decent location. Away from the center of the town and quiet. Rooms are average: Desk light did not work. Safe did not work, called and maintenance came and thought it was fixed, still did not work. Water pressure in shower is bad. Design of the bath shower glass wall is flawed. Despite moving shower head to spray away from the glass it still leaks water everywhere on the tile floor. No notepads in the room to make a basic note. 1 pod of coffee in the rooms, despite not cleaning the rooms except for every 3 days. Phone cord was so tangled that I spent 10 minutes untangling it so I could make a call to report room issues. Bonvoy App did not work on arrival, but front desk staff was nice and pleasant to deal with. Restaurant staff was very nice and pleasant to deal with, and the food was very good. Maintenance and housekeeping oversight of the rooms is an issue.

All the staff is very friendly and helpful. They all make you feel like royalty. Nice pool area and beach was beautiful. Onsite free parking and breakfast. Room were very clean and spacious. We had a perfect balcony view of the beach and ocean.