Joudyan Red Sea Mall Jeddah by Elaf

Clean, nice location near Red Sea Mall in Jedah

On arrival, it took a long time till the room was ready, when we enter the room the floor was slippery (as they just finish cleaning with out drying the floor) & my wife unfortunately slipped on her back & suffered from low back pain. In addition the room size & facility was for a regular room not a junior suite as the size was not matching the measurement described by the website; (Actual size: 43,2 m including the bathroom) although in website it was 50m, I ended up paying full price of suite for 2 days while in reality it was just a regular room. Moreover on the website the capacity was 3 people while in reality it was queen bed .. (1) During our 2 days stay we face a lot of difficulties with the staff, the A/C was not working properly we contacted the staff but no solution, they only give promises to fix. I had to call several time if I want my room to be cleaned & there is always excuses which I have never face in any other 5 star hotel that I used to stay in some of these excuses are ( the staff on break, the staff are busy). I had a bad experience at this hotel & I wished if I had the chance to check out immediately, but unfortunately the occasion that I came to attend was in this hotel. I’m sending this complain hoping that my feed back will be taken in consideration & work on these points, in addition I’m looking for refund for the money that I paid for a suite with an official apology from the hotel. I am confident that you stand for your customers as hotels posted on the website should be help to a high standard

Good breakfast, good location

Very goood

هناك مشكله بدخول الضوء اثناء الصباح للغرفه مماء يسبب ازعاج وذلك بسبب عدم تصميم الستائر بشكل المناسب ارجو تقبل التعليق ولكن خالص التقدير

可能吉達的酒店整體偏貴吧！選了2天綜合選擇這家購物中心的酒店，房間還是挺大的，設施有點舊，有點黴味。定的城景房看不到城景，想拍個城景也拍不出