옥시덴탈 한디아 로열 레벨 성인 전용

Just came back from a much needed break, and have to say we thoroughly enjoyed our stay. The welcome from Marianna on the royal reception was fab, she explained everything we needed to know, and even showed us to our room. There was no need to rush for a bed at the pool, as there is plenty of space, with a quiet and calm atmosphere. The room was spotlessly clean, and we had a lovely view, as per the photos. I have to say I do agree with the previous comment, the decking around the pool area definitely looked like it was in need of repair, but would not put us off returning. We had some great meals at the a la carte, with very professional and attentive staff. overall we had a superb holiday and would certainly consider coming back again.

We booked our stay few months ago basing on localisation by Jandia beach, reviews and also our amazing experience we had from our last year holidays at Barceló Tenerife- that time we were guests of 5* hotel AI however not Royal Level. We decided this year to go for RL experience as we regretted last year we did not went to upgrade. No words to describe our dissatisfaction. Barceló Tenerife was worth every penny we paid for our stay, however we can not say same about our stay at Occidental Royal Level at Fuerteventura, very disappointed. Service- communication, language barrier-not many employee’s speak English - this brings miss understanding and poor service at the end…. For example Problem to order coffee with alternative milk or any type of eggs like scramble eggs. When asking for coffee sachets housekeeping they asking to call reception, once they have that on trolley. Cleaning - in the restaurant - morning buffet - been a first person for breakfast, seen dirty tongs in use from the day before (dinner) with sauces on it. Food overall really good, sometimes to salty and oily however many choices of meat and fish. Good to see hotel working toward waste not idea, however serving 3 times a day same cheese from morning, lunch and dinner with visible time marked on them it is something not good. Not enough people to serve, waiting time for drinks and take away dirty plates. Waitress in la carte restaurant did not informed us wine will be extra charged. Once we check out we have been asked to pay bill, when I mention that to receptionist she got offended, left us by RL reception desk saying she will be back in the moment - she brought from main reception documents to prove us wrong, showing us we have been charged by restaurant and my partner signed that bill- showing aggressively (finger pointing ) signature, while there was no price on that bill and my partner was not even knowing what he is signing. Also was not only us who got surprised by signing something before leaving la carte restaurant that evening. Our mistake we did not double check that. Receptionist had no understanding and got very quickly impolite. Once I mentioned I will formally complain she said “no problem, do it” wow wow wow I Have never experience poor service like that especially for Barceló group which keeps high standards of service - as I mentioned we stayed in other hotel of Barceló group in Tenerife and we were extremely happy with our stay. I explained the lady that our complain is general complain not only regarding bill, but also other points mention above, adding another point that we were not informed once check in that terrace on RL with another pool and jacuzzi is out of order due renovation and that we might Experience noise. Lady said it is not their fault- this should be done by EasyJet- and this is their problem. Which I do not agree, yes they could inform us before arriving, however I strongly believe person who is checking in should double check if guests kno

Our stay was end of April beginning of May. Excellent check in service, room was ready for us. The room was kept spotless, bed was comfy. The staff were amazing from cleaners to bar staff (shout out to Jose at the pool bar) and restaurant staff. Everyone was friendly and also said hello. Bar verde was great, the bar staff were attentive, friendly. The sweets and nuts were a nice added touch. The barman from menorca (sorry can’t remember is name) was great, always remembered our order. The food in royal level(restaurant atlantico) was fantastic, always a good choice of options. Great service. The manager took care of all our needs and customer service was outstanding. The al la carte restaurant was good, service was amazing, recommend the honey rum. Pool area was quiet, hot tub needs the jets to go off more often. We also had photos done with photo hotel who are delightful and made the photo session fun. The photos were beautiful. Shout out to Bianca and Radu. Internet was intermittent. That was frustrating when using the hotel app, but that is the only downside. Fab hotel and great relaxing holiday. It’s definitely on the short list for our honeymoon.

This hotel royal level was fantastic Food amazing Staff amazing The food was literally on another level if any all inclusive I have ever stayed in before Lots of room around the pool lots of beds and shade The rooms were clean and beds comfortable Shame the bar on the sun deck is not open as it’s a lovely spot to go but so far away from the bars and restaurants. We are booking again next year

The Royal Level  Adults only it's a pleasant hotel with the lovely sea view. The location is great in terms of peaceful atmosphere and as long as people next door are quiet you can get decent sleep. The beach is a bit of a way if you going through the complex/lots of staris/but I belive there's a shuttle bus available,arranged with reception. All staff is amazing very helpful ,friendly and knowledgeable. Cleaning service offered every day so you will always get fresh towels,glasses and complimentary water and chocolates. Unfortunately food is a bit of a let down as it does not have enough variety for vegans as well dinning area gets crowded at some points so I would suggest to get breakfast very early in the morning 7.30-08.00 and dinner late 21.00-22.00. Wellness area with sauna ans jacuzzi available for couple hours for The Royal Level guests. Treatments and classes available for extra cost. Overall good experience but recommended off season to get a peaceful stay if that's what you after

Lovely hotel and all the staff were friendly and nice, no grumpy faces. The food was excellent , plentiful and fresh. The long sandy beach gave a great walk plenty of room to sit. The hotel grounds were well maintained and gave private areas so you didn't feel like there were too many people.