호텔 라구나트

Hotel is in a central location for shopping and religious places. Inside building is nice and grand. No elevator but the staff will take luggage. I arrived about 1.30pm and the staff came out to find me because I was lost. Receptionist very professional. Water is controlled by reception so you have to ask as far as I am aware for warm water after morning times. Nice natural light and window. Unfortunately my departure was not great truthfully. I left about 6.30am and the guy with rimless glasses was insistent on carrying my light luggage and offered to call auto for me outside. I voluntarily gave him a decent tip for what he did which was not a lot at all. Then he insisted I should give him even more because he said he shared it with the receptionist guy. I wasn't happy at all and gave him a small amount which I regretted since neither he did a lot, nor got a particularly good auto price for me (I was ok with it since it was morning and I don't know the local prices) and the receptionist did nothing at all. I don't know if the receptionist was aware but the review is so management are aware of what this guy does!

Staff are unprofessional and behavior was very odd. Their food service is very bad and tv is not working well in room and even no come for cleaning the room and washroom for my entire stay.

It is quite difficult to find the location and the hotel staff is very unprofessional. Even if they don't provide you with any toiletry kit no towel and when you ask for it it is very bad. The room tv was not in working conditions and when you ask for geyser they off your room ac.