마리톤 호텔

We had a special surprise 70th birthday party on 25th Oct 2025 for my mum in one of the halls at the hotel. When booking the party I was demanded to pay the majority of the cost in cash! Additionally, the DJ arrived 2 hours after the party start time which was highly embarrassing for me as they were setting up the dance floor and equipment as my guests looked on. I was given excuses which were the same used 10-20 years ago……they are 5 mins away, the DJ had an accident…. I did not get an apology from management for the obvious embarrassment I experienced and they were no where to be seen! It is a great venue, the food was great but unfortunately the mentality of people at the hotel is still unprofessional and not focussed on customer experience. I stayed in the room also and that was a reasonable stay but the outcome of the birthday party in my view was highly disappointing as the planned timelines were affected and ruined my enjoyment!!!!

I’m here right now and while the rooms and the property seems clean and tidy, the service is appalling. My room had NO towels on checkin, when I request them for bringing towels, they say that they’re short right now and all towels are gone for wash. Same story with requesting for an extra room key - they say they’re short and will charge extra. Even though the stay otherwise seems decent, such interactions leave an extremely poor tast in your mouth. On top of it, the dustbin in my room’s broken and the bathroom latch doesn’t work🙃

Dining is so unmanaged, not even glasses for water are served by themselves. We have to ask for everything we need. The food was also not baked properly and Was cold.

Amazing housekeeping room service by Prabhjit and Suman.. Really appreciate the efforts from them. :) Keep up the good work :)

Great location and excellent food and cleanings , staff very responceblity of working and hotel location , food , sarvice perfict

I’ve stayed at this hotel before and had a good experience, but this time was disappointing. They’ve changed the staff recently, and the new team is not cooperative. There were delays in service, and requests were not handled professionally. Needs serious improvement in staff training and customer service.