더 포트 포카란 - 어 헤리티지 호텔

The hotel staff was rude and the room was like a store room, they showed photos of some other room and gave us a twin bed room, the room was very small. There was no soap provided in the washroom. The room was dirty the curtains had dust on it and the bed was dusty too.

I had visited the hotel number of times. This time they have kept some professional person for booking rooms. This person is not available in Hotel they are doing booking activity through work from Home or some other place. I request you to kindly talk with this person very carefully as they are very smart in there communication. They play with there words. In my visit when i call the hotel they gave me an offer of Rs 4000/- deluxe room with breakfast. There after i requested to include dinner also in Rs. 4000/-. To which they said sorry and gave me counter offer of " 5100 deluxe room per night/double occupancy with dinner" this was the words they used. to which i said keep it 4500/- to which they said sorry. There after i agreed to pay Rs,5100/-. we reached the hotel by 7.00 P.M and we had our dinner. In the morning when we asked for the breakfast the hotel staff denied to serve the breakfast and said your breakfast is not included. we were shocked and surprise and i called the concerned person and they were not available on call. no answer was given to us. I send a message at 9.29 A.M and we received reply at 10.07 A.M on message that yes your breakfast is not included by that time we had already checked out of the hotel. This hotel has kept some person for booking rooms and they are not available in the hotel face to face. Even the rooms pictures which was sent to us after the booking on WhatsApp the same type of rooms were not provided to us. we asked hotel staff to change the room to that they gave us another room but that was not also up to the mark and also not near to the pictures which were sent to us. We felt we were cheated with words. So guys kindly be vigilant to talk with this kindly of people and take everything in writing word to word. if your are visiting this hotel.