호텔 테라 잭슨 홀 어 노블 하우스 리조트

Stayed at Hotel Terra for a work-related conference. The rooms were clean and the location in Teton Village is great, with convenient access to the airport. However, for a hotel marketed as 4-star, several aspects of the experience fell short. First, the room only had a clothes steamer—hardly sufficient for business travelers who need properly pressed attire. I had to call the front desk twice and wait 45 minutes before an iron and board were delivered. Room service ends at 9:30 p.m., which feels unnecessarily early; extending it by an hour or two would be far more accommodating, especially for late arrivals. The real issue came on my second night when the AC stopped working at 11:30 p.m. I went to the front desk and was told by D’Nidra A.—the only staff member on-site at that hour—that no maintenance personnel were available until the next day. How does a 4-star hotel not have basic after-hours support for critical issues like this? My room was sweltering. That said, D’Nidra was an absolute lifesaver. She tried resetting the AC remotely and personally tracked down a portable fan for me, which made the night bearable until the AC finally kicked back in. Her attitude, professionalism, and willingness to go above and beyond stood in stark contrast to the lack of support and foresight from management. She deserves serious recognition (and a raise) for turning what could have been a miserable night into a tolerable one. Overall, the property has potential, but the management’s policies and lack of late-night support really undermine the guest experience. When things go wrong, guests shouldn’t be left to fend for themselves.

While the hotel is comfortable and the people are really nice; I did not feel that the cost justified what was really a three star hotel at best. The pool is only meant for kids and while we were there the spa and rooftop hot tub were both out. If you want luxury the Four Seasons and Caldera house are nearby - otherwise I’d recommend staying in Jackson or going with another 3 star hotel for a better price and comparable services