그랜드 온스 호텔

Franchement rien a dire je recommande vivement

호텔의 위치는 거의 걸어서 갈 수 있는 거리에 모든 것이 있다는 것이 가장 큰 장점입니다. 멋지고 깨끗한 호텔이지만 주변이 너무 시끄럽습니다. 우리는 그룹과 함께 왔고 모든 것이 잘 작동하는 방의 열쇠를 가장 먼저 얻었습니다. 침대는 우리 취향에 비해 약간 부드럽습니다. 에어컨은 오래되었지만 잘 작동했습니다. 샤워실에서 욕실 천장에 부딪히지 않고는 샤워기를 똑바로 세우거나 들어 올릴 수 없습니다. 우리는 첫날 뜨거운 물이 없었지만 아침에 문제가 즉시 해결되었습니다. 안에서 방을 잠그고 나가서 문을 닫는 것은 매우 이례적인 일입니다. 우리는 일반적으로 여행 중에 모든 장치를 연결하여 하루가 끝날 때 충전하기 위해 연장 코드를 휴대하므로 소켓이 충분하지 않기 때문에 좋은 팁입니다. 호텔은 거의 만석이었지만 두 대의 엘리베이터는 훌륭하게 작동합니다. 우리는 6층에 있었고 아침 식사가 제공되는 레스토랑은 8층 옥상에 있어 마르마라 해의 전망이 훌륭합니다. 아침 식사는 괜찮았고 평균 이상은 아니었습니다. 우리가 지불한 돈에 대한 총체적인 가치. :)

Dear ERID ATALYA I am writing to clarify the situation of our customers and what has happened in your hotel. First of all I would like to inform you that I have been sending clients to stay with you since 2013, so I know your hotel well and often recommend it to my dear clients. This time too, as usual, we sent you our two customers, whose vouchers are attached. And this is what happened: -1-on arrival of my two clients on Thursday evening, they were refused at reception on the pretext that their reservation did not exist and that the hotel was fully booked even though they had a voucher in hand. -2- Knowing that it was night time, my clients contacted me to make a claim and make our credibility an issue for them we had ripped them off. Imagine, sir, customers arriving and being told that you have no reservation. -3 me personally mme kahina I called the reception to understand the situation because it happens that errors happen maybe the receptionist did not see well on the system. To my surprise I got the receptionist on the phone and he informed me that no reservation existed in that name, and that either they paid for their night or I wouldn't put them up and he was even very mean to me. -4-This is why I contacted our supplier MY GO to resolve the situation because since 2013 I have been taking vouchers with them for your hotel without any problems. My customers were finally accepted, but only because they were not staying in the grand ons hotel, but because the hotel staff had promised them a room the next day and it was just a misunderstanding. I was relieved for my customers. -5-The next day my customers called me a second time to tell me that the hotel didn't want to receive them and give them a room at the grand ons. The customer was out of his mind because of the mediocre service and left the hotel. To say that the customer just like that left the hotel no I'm really sorry he was kicked out on his arrival without the intervention of our supplier MY GO your receptionist do not want to receive them and telling me that there is no reservation and they had to pay, after the gentleman they delogent and does not keep his word the day after to give them the room. All this is a displeasure to us and you have put the reputation of our service at zero with our customers who have asked for a refund because they have been badly served. To this effect we ask you to be profetional and at least refund the night that our customers did not spend. Counting on your profetionalism and your comprehension, thank you to make a commercial gesture for possible future reservations. My best regards

The room is small, unfunctional. The air-condition doesn't work. The guy from the reception desk said thay would come to see, but they never had. The curtains were dusty and filthy. The towels were old, not white at all but blue and thin. The bathroom was small without needful basic things, the shower cabine was tight and dirty. There were two electrical racks in all room, so I have been charging my phone in the bathroom... The neighbourhood is loud. Disastrous, by word!

Las habitaciones del hotel no pueden estar peor. En España muchos hostales están muchísimo mejor. Mal mantenimiento, viejo, obsoleto, sucio. El desayuno deja mucho que desear, maquinaria para tostar pan rota. En recepción la mayoría no habla tampoco inglés.

Un hôtel horrible avec un sanitaire usé, ,,,,.., ´´´ la propreté est médiocre, le petit déjeuner très peu varié……… Le personnel non accueillant…. J attendais avec impatience mon départ de cet hôtel……..´´´´je ne recommande à personne……..