인터넷 제공하는 Qwa-Qwa 호텔

호텔은 매우 좋으며 TRIP 플랫폼은 매우 열악한 숙박 경험입니다. 우리는 피곤하게 호텔에 도착했고 프론트 데스크에 예약 정보가 있었지만 선불이라고 부인했습니다. 나는 선불 전액과 아침 식사가 포함되어 있음을 분명히 보여주는 예약 주문을 보여주었지만 호텔 컴퓨터는 지불하지 않았다고 표시했습니다. 체크인 할 수있는 다른 지불이 없습니다. 그런 다음 Trip 플랫폼에 연락하여 Trip이 소위 제 3 자 파트너를 통해 예약되었다고 들었습니다. 그들은 현지 파트너에게 연락하여 마침내 프론트 데스크에서 요금을 두 번 청구했다는 것을 확인했습니다. Trip 고객 서비스는 호텔 프런트 데스크에서 주문을 보지 못했다고 말하면서 전화를 걸었고이 설명에 전혀 동의하지 않았습니다. 나는 호텔의 컴퓨터가 우리가 지불하지 않은 예약임을 보여줍니다. Trip의 지역 파트너가 책임감이없는 것으로 나타났습니다. 또한 호텔에는 레스토랑이 없으며 아침 식사가 전혀 제공되지 않습니다. 숙박하는 모든 투숙객은 주유소 서비스 지역의 패스트 레스토랑에서 20 % 할인 쿠폰을 구입할 수 있습니다. 식사는 매우 저렴합니다. 그리고 우리가 예약한 아침 식사 포함 숙박 시설은 거의 200 홍콩 달러를 낭비했습니다. (내 계산원 티켓은 객실 단가가 1178ZAR이고 내가 실제로 지불 한 소위 아침 식사 가격은 HKD 627입니다).

We had a 3 night stay and it was our very 1st time at Kiara and it really did not disappoint. Resort is situated in a beautiful setting that one can feel truly relaxed and even though we went during peak season, it did not feel over crowded (even the pool). Overall we were very happy with our stay, we had booked a 6 sleeper self catering chalet and one non self catering unit for our group and both units were comfortable and spacious and clean. The self catering unit was equipped well, although the fridge just did not seem cold enough even though it was on the coldest setting. Beds and sleeper coaches were all very comfortable. The kids loved the facilities and games room. Overall the resort is clean and well kept. Staff are friendly and super helpful. We did have 1 dinner at Maluti Melts Restaurant (we did find the food average - not spectacular. We were disappointed with the cheese fondue as we expected a proper swiss fondue where you have a real taste of cheese and cheese strings stretching after you dipped your food but it really was just a cheese sauce. Resort is close to the Golden Gate reserve and to Clarens so it makes it an ideal spot to be close enough to everything. My only suggestion is for resort management to please check the balcony wooden fencing on a regular basis as we found some of the vertical wood was loose and could easily be pulled off with not much force (we did phone maintenance to come fix this), this is dangerous as we had young toddlers with us and we had one of the upper units so had we not tested it (and it was really by chance as well that we decided to check), the toddler could easily pull it off and fit through and fall.

The photos don’t do it enough justice, the most scenic place ever(this is not an understatement). The view of the amphitheater from your room is exquisite and the sunsets are just breath taking. There are so many hikes encircling the area and it just adds to the view. The rooms were exceptionally clean and cozy and were equipped with electric blankets, heaters and loads of blankets. The bathroom was rather large providing comfort, the shower had hot water 24/7 and had more than enough storage for your toiletries. The restaurant consisted of a bar, an eating area as well as a lounging area perfect to watch sports. The bar had a seating area as well as darts, and I saved the best for last, the restaurant, it had many food options(including food for vegans and vegetarians). For breakfast there was a buffet on the weekends and in the week is breakfast on the menu. Overall food is good and customer service is good