I brought my daughters to the JW Marriott in Indy for a NYE girls overnight. We are local so it was a fun staycation for the holiday! Upon checkin, we were greeted by Patience at the front desk. She was absolutely fantastic, so kind and welcoming and went out of her way to show incredible generosity and hospitality. She was so lovely to my daughters, as well. She gifted us entry to the executive lounge for the girls to have their pick of the candy bar and for breakfast. It was exceptionally kind and we were blown away by her generosity. The staff in the executive lounge was lovely and very kind, inviting my daughters to enjoy their pick of snack and candy. Additionally, we dined in OP that evening and it was just fantastic! My husband and I have dined there before but it seems to have gotten better over time because our meal was so delicious, so fresh, so flavorful, just all around terrific and we met another stand out employee of yours, Brooke. She provided such a high level of service while being so kind and accommodating! She was also so knowledgable and happy to provide menu modification for my daughter for a few dietary needs. My daughter labeled her Filet the "best that she's ever had" and Brooke "the nicest waitress that they have ever met!"! It was an excellent experience and meal! Our room at the JW was clean, comfortable and despite the hotel hosting a large conference with over 1500 people, the service level was exceptional. Very pleased overall! Thank you!!
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