컴포트 인 & 스위트 - 인디펜던스

We frequently stay in Choice properties. Most are OK but occasionally one disappoints. This one, however stood head and shoulders above most any other one we have stayed in. My room was exceptionally clean and comfortable. Climate control was effective and easy to use. Staff were friendly and helpful. Breakfast was a little better than most.

As nice and friendly as the employees are at this hotel it is difficult to leave the review I must leave. I have stayed at this property over the years, and overall have had a good experience, until this one. I found the hotel to be in disrepair, dirty, and understaffed. My room, 220, had smoking and pet odor, and a smoke detector taped up for what I assume to be to keep the detector from activating when someone smokes in the room. The pillows smelled of dirty heads from the past, dogs and smoke. The room was not clean. I did point these issues out to the staff but due to having only one employee to clean over 30 rooms nothing was done about the smell or the fire detector. Also to be fair on checkout they did discount my room a little but it did not make it cleaner or smell any better. Also beware the doors don’t close completely and returning the evening after they replaced the towels, (service of the room only available by request….apparently my request denied) the door was ajar and not secured. My colleague was in room 124 and to secure that room when leaving the customer must lift up on the door and pull closed, then Double check. The lobby entrance had standing water outside the door so when the workers who stayed there walked thru the water with muddy boots it tracked throughout the hotel and I guess nobody thought of actually cleaning it up.The exterior parking lot was not a pretty site, needless to say the hotel has peaked to say the least. The next visit to the area I will certainly stay in a neighboring town due to the lack of choices in Independence.

Amazing Hotel was totally blown away by the staff and accomadatons. The room is large and clean and the bathroom was perfect. Breakfast is really good with lots of choices. Everything about the place was beyond expectations and highly recommend

Clean and comfortable! Tonya and the staff at this hotel go above and beyond every time I'm in town. They are all very friendly and accommodating. Here is just one example of how amenable they are, breakfast doesn't start until 7:00 a.m. on the weekends but we were there with a large group that needed to be out of the hotel before 7:00. They were so awesome that they started breakfast early both Saturday and Sunday! I wouldn't stay anywhere else when I'm in town.

I eventually asked the manager to cancel this reservation and she did. However we drove 5 hours to have to pack back up and find another place to stay. That was frustrating as this could have been so easy for them to be honest about what is happening at the hotel rather than hide it in the reservation 5 pages deep. The bigger problem is the lack of communication when you book a room here. Read every page of the reservation because they hide very valuable information regarding your stay that would be important to most guests. When asked for some compensation off the room because it was not what I expected the manager pulled up there site scrolled through about 5 pages of info and showed me a tiny sentence that I was supposed to see. Just be upfront with guests. Do not make your guests read all the fine print to see that what you offer on the front page as amenities are probably not available.