아스토리아 호텔 아아시

우리는 5일 동안 거기에 머물렀지만 3일 동안만 뜨거운 물을 마셨습니다. 처음 2일 동안 우리는 얼음처럼 차가운 샤워를 해야 했는데, 뜨거운 물이 없었습니다. 우리는 직원에게 이에 대해 불만을 토로했지만 이를 해결하는 데 꼬박 하루가 걸렸습니다. 게다가 방이 너무 추웠어요. 그럼에도 불구하고 침대는 꽤 편안했습니다.

The administrator did not confirm my booking in the evening, saying they could not see it and that the room was not available, even though all the information had been provided. They offered me a different room instead. At 10 PM on December 31st, with a child, I naturally agreed to pay again and wrote about the issue to Agoda. The room was horrible, dirty, with holes in the bathroom walls and mold. In the morning, another administrator found my booking and refunded the payment for the additional room, claiming that I had stayed in the same room I initially booked. However, the description and photos of the rooms differ significantly. Agoda did not support my complaint. This is terrible treatment of customers, both by the hotel and Agoda, as my rights are not being protected.

The good: - Excellent location. - Staff helpful and nice. - Clean room. - Very silent. - Daily bathroom cleaning. - Good refrigerator. The bad: - Looks and feels old and used, except for the bathroom. - Room not cleaned every day. - Air conditioning did not function for more than 10 seconds. Complained, nothing done. - TV very small, poor image, very few channels. - No room safe. My camera was kept at the reception desk, not in a locked place. - Had to let hot water run for about 10 minutes before it was hot indeed. - Towels are VERY old, looked clean. Were they? - Nothing to make a cup of coffee or tea. Just two glasses. This is definitely not a 3 start hotel, at least by any European standard. Maybe it was in some distant past. At any rate, it served my purpose well, although not as I expected. As I could not find anything else better in the neighborhood, and the location was a must for me, I gave 3 stars, i.e. above average for the price. Just for comparison, for a cellar good room I used a year ago, not the same good location, I was asked the same price. So, would I stay again there. Probably yes, not sure.