히든 밸리 리조트 언 어센드 컬렉션 호텔

The location was great and the staff were friendly. The ammenities were lacking.

The hotel was barely occupied and I got a dirty room facing the parking lot. Dusty floors, pieces of food and liquid stains on the nightstand and TV cabinet, paint chipped on the door, and an absolutely disgusting bathroom. I was too scared to shower in there. When complained to the front desk clerk, she apologized but didn't do absolutely anything. She pointed to the sign with an email address and told me to send my concerns to that address. Which I did. They tried to call me, but I wasn't able to answer at the time, and I emailed back asking for a written response instead. Heard nothing back. Absolutely unacceptable customer service. Not to mention, their breakfast wasn't included in the price, and I honestly was too disgusted to eat on premises. There were signs of neglect everywhere - from non functioning water fountain, to peeling paint, to musky odour in hallways, filthy fake grass by the main entrance etc I will never ever return there again and will discourage everyone I know from staying there. Oh, and the tennis and basketball courts looked disintegrated, abandoned and dirty. Nothing like in the online pictures.

Rock hard mattress, very restless sleep for those just wanting a relaxing get away. Cannot use the tubs in the room despite them being deep soaker tubs. No plugs for the bath tub. Toilet barely flushed because of what maintenance said was a slow fill tank. Took over 20 minutes for the tank to fill on the toilet. Pool deck was covered with huge water puddles and very dirty. Excessive charges for pool towels that aren’t returned. All in all I won’t be back.