Kaatskill Mountain Club and Condos by Hunter Mountain

Classic mountain resort with nice restaurant and bar.. Big room with full modern kitchen and beautiful views. The outdoor pool and hot tubs were great and the landscaping made them extra nice to spend time there. It was fun talking in hot tub with other guests Enjoyed our stay.

Comfortable....but don't get too Comfortable. The area is scenic and the hotel is nicely constructed. The staff is friendly; but the administration of policies is rigid. Check out at 11AM and check In are 4PM. No flexibility. The mattress in our room was bad 10 years ago. The couch was from the stone age. As said; nice structure and environment....just misses.

Worst stay me and my wife have ever had in a hotel. The people in the room next to us were having a huge party with music blasting, yelling, and we’re running up and down the halls to other rooms like kids. I heard security come up at one point come up and ask them to turn it down, they said sure but didn’t at all and security just walked away. A half hour later I heard security again said the people on the other side of them had called, same thing didn’t lower volume at all. I called at midnight and same thing. Party didn’t start to die down until 1am after which I could finally fall asleep even though there was still music through the walls. When I checked out I said at the desk that the people in that room number were obnoxious and we couldn’t get to sleep until 1am and the woman at the front desk just said yeah they got a ton of calls and they sent security up a few times and they wouldn’t listen to them but that’s all they can do and they were sorry. So if you stay here hope you don’t have bad neighbors because the hotel won’t do anything about it if you do.

My family and I had a very bad experience at the Kaatskill Mountain Club on February 24, 2024. I would not recommend this property to any travelers looking to visit Hunter Mountain. The Holiday Inn in Saugerties NY is a much better option. I hope this helps other travelers make a better decision than we did when we regrettably booked a room at the Kaatskill Mountain Club. We found the front desk staff to be rude and unwelcoming, and the property is badly outdated. The beds need to be replaced and we found the heat in the rooms difficult to regulate. The pictures and descriptions on the website do not accurately reflect the quality of this property from our experience. 1 Star Review. Advise against booking a room at this property. Better options in the area.

I never write reviews, but our experience at this hotel was really unfortunate. While I appreciate its proximity to the mountain, there are a few basic things that I would expect from a hotel that charges $500 a night. - the refrigerator in the room was making a loud humming sound. It took 3 hours for maintenance to arrive. They tried to fix it and could not. The noise stopped for some time and then my son woke us up at 5 AM because he could not sleep. We ended up turning the refrigerator off. In the morning maintenance came and said that this was normal refrigeration sound and we are just not used to sleeping with one in a room. I explained to him that we travel all the time and my kids sleep in the room with a kitchen and this is never a problem. He said he ll come back later.. not sure if he did, we went skiing and the noise was there when we returned. - you are given 4 pool towels- if you need more because you used them, you are out of luck.. there is no daily housekeeping in the room, and when I called the front desk they said the hotel is full and they don’t have towels and housekeeping is backed up. For almost $500 a night not to have enough towels!! - the pool is advertised as warm and it is far from that. While it might be ok with kids who are running around, it’s way too cold for leisure swim.

BUYER BEWARE. I booked a room for mid December for a couple of nights - long before the holiday season rush and their potential to sell out the rooms for the x-mas holiday season Unfortunately had to cancel due to an unforeseen family issue. When I requested a refund for the $736.00 was advised that I had booked an option that does not allow you to cancel or get a refund. In hindsight the on line reservation option was a little sketchy on that front hence my mistake. When I explained this to them they said too bad and that no refund will be issued. Partly my fault for sure but for sure the hotel was not sold out and they were not losing out on an unsold room nights. So much for customer service.