난타스켓 비치 리조트(Nantasket Beach Resort)

Nice property in a great location. Could use some updates. Elevator was broken. Hot tub was great! The windows let in lots of noise so you hear cars screeching by all night.

Clearly…some accountant is involved in cost cutting…. 2nd time in a month. Fireplaces that don’t work..same with elevators, staff not trained, exterior paint on balconies looking tired and in need of repair..soon they will lose resort statud and we’re re-thinking booking a wedding. So sad.

This hotel was for a Valentine's celebration with my husband. We arrived and our fireplace didn't work. I called the front desk and was told maintenance would be up. 20 minutes later I called again and asked again saying the night is being wasted and to be moved to a different room. We moved from the 3rd floor ocean view to a 2nd floor ocean view. The funny dream staff was edgy like it was our fault the fire place was broken. It was a nice room but you could hear the people above us walking around and the floors were very squeaky and kept us awake. It also stunk like cigarettes. Not ideal! Also the rug in several areas throughout the hotel are torn and need to be repaired. For the price, they can do better in customer service for sure and maintenance should be available quickly.

Staff was super friendly and kind. Overall cleanliness was good, and the feel of the hotel in general was nice and updated. Downside was that our room smelt of cigarettes, even though they are supposed to be a smoke free property. & I’m not sure what it was but there was a loud annoying noise running throughout our entire stay, sounded like there were large washer machines going right above our room.

The hotel is beautiful, one of my favorites..The staff are friendly, the beds are super comfy. Convenient to lots of restaurants, the only complaint I would have is the room is not the cleanest I had to use my own lysol wipes to wipe stuff down. Other than that everything else was great..

If they ( Resort) invested in the physical property, and put on some more staff, it would be a five star Resort. Alas, they have hired a “ bean counter” who has told upper management he or she will “ draw a line on costs”… penny wise, pound foolish. One of the great locations on the south shore. Elevators broken, restaurant closed on New Years Day, no room service, no one to help with bags…

I would like some sort of refund for this stay. I tried to check in twice at the appropriate check in time and the staff was so rude. I let them know we had a wedding to get ready for and was still so rude. I had STILL let them know we would be checking in late and then when we did check in we were marked as a no show and almost didn’t get our room. I want some sort of refund.

This has been the worst hotel experience I’ve endured ever!!!! Hearing g vent over my bed sounds like a freight train so it wakes me all during the night .. no solid sleep. Broken phone, no way to call desk so I had to walk to front desk with all questions. Hotel employee came to fix the phone and not knocking, walked into the bedroom unannounced. Wall looks like it has 2 blood stains that are not small.. so so so many issues it’s very disheartening..!

Nice hotel, We have stayed here before and enjoyed it. Unfortunately…Long wait to check in. I prepaid, but was still charged a hundred dollar “deposit” at check in which was completely unexpected and unexplained until I asked. The resort fee was expected but the deposit was not and doesn’t make sense when you have already paid in full. They didn’t know anything about the electric car charging station, and could only provide a page long instruction sheet that required downloading an app and creating an account, which is very time consuming and I really wish they had told us in advance as we were already late and could have done that more easily in advance. The hotel is very nice and the pool and gym are excellent. We really enjoyed the experience except for the check in process so hopefully that will be smoothed out in the future.