Arrival crossed the bridge following the sign and was met with staff smoking and a bucket of soapy water thrown on the stone paving to wade through, we were unsure where to go, after a few minutes, 1 of the guys spotted we were looking confused and directed us round the other side. Check in very friendly and very pleasant place, looking forward to the room. Room:overpriced for very small room that had a very strong wet dog smell (opened the window) extractor fan outside window, smell of old cooking oil. Asked to move rooms, not an option. Extractor fan goes off when food stops, so we can open window until 7am when it starts again Food: Booked a table as meeting friends locally, arrived on time. Ordered around 8pm the time we were booked in for, only main courses, 4 of 5 meals served 50 minutes later , last meal filled just before 9pm. Once we had finished we went to order coffee and dessert. Told food service stopped at 9pm and coffee machine switched off, only alcohol served. At no point were we asked if we would like a coffee/ dessert as the service was finishing ( not forgetting that we waited nearly an hour for 5 main courses) Although stated that service stops at 9pm, delay caused by service, should have prompted a member of staff just to enquire if it was a possibility as this is basic customer service. So tried again and begged for a couple of coffees, finally agreed reluctantly to do me a couple of Nescafés . Said goodbye to our friends and as hotel guess at 10.20pm asked for another drink, we thought we might have a nightcap, again reluctantly provided, but then on looking there was nowhere to sit as all the chairs had already been placed on top of the tables and the only one with someone sat at, appeared to be a rather dishevelled member of staff putting trading cards into a folder, so we only choice as hotel guest was to take our drink to our small smelly room. As soon as we went upstairs the staff locked the door to the pub area, so the only way in/out of hotel guest bedrooms was via the emergency exit/ guest after hours door. There is no telephone in the room and therefore all service as a hotel ceased once they shut the pub. No services at all were available if needed or if a problem. This should not be advertised as a hotel, but as a pub, rooms can be accessed if required. I would suggest if you want to continue as a hotel that you consider improving the service offered to guests, especially with the prices you are charging as you are not a bargain by any means. Awoken at 6.55am by what sounded like furniture being moved above or full scale building work For the price paid, I would have expected to be able to get A full meal with coffee when booked in advance, a room that felt unhealthy with a small time frame to allow fresh air. The staff were quite often not visible when needed or even not able to contact once pub closed, that’s really not great. In fairness, we thought the meals were of a good standard and breakfast was ve
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