아라라트 리조트 사프카드초어

The child developed a fever at night, there was no first aid kit in the hotel, nothing could be done We called the reception and they said there wasn't even a thermometer.

The hotel was very clean, staff was welcoming and helpful. Food was also good. The location was nice. Very kids friendly.

Very poor service. We needed something, and it was only brought to us 2 hours later. Keep in mind that if you feel unwell at night, there is neither a doctor nor any proper medicine available (not even something simple for nausea). Everything had to be literally requested — toothpaste/toothbrush, toilet paper. We pressed the button to call for cleaning, and when we came back 2 hours later, they hadn’t even been there to clean. Sleeping in the morning was impossible — from 8 a.m. there was noise throughout the whole hotel (I don’t know if it was from the guests or staff, but I believe such things should be kept under control). We had an incident, and considering the service as well, we decided to leave after 1 day at 13:00, but they didn’t even refund us for that one day. They offered for us to come another day instead, but the service at your place is so bad that we will never come back and definitely do not recommend it to anyone.

We had a good experience at this hotel. It’s a calm place, a bit away from the city center, but the reception can assist with bus information to help you reach ropeway. The staff was very friendly, especially those in the reception and kitchen. The only downside was that the walls weren’t soundproof, which affected our sleep a bit. Thank you for the champagne gift for my birthday—it was a lovely touch!

This is actually the first time that I am leaving a bad review but I have to do this. The customer service is zero in this hotel. We have booked a family room for 2 families with kids and agreed that they will provide us a crib for babies but on place it turned out that they NEVER provide even a single crib for this room reasoning that there is no space there ( there was a space actually) and literally forced us to take a room which was more expensive ( with a bigger guest room and smaller bedroom). But most ridiculous part was that they finally provided us two cribs in the room, which was much smaller than the first one. We couldn’t find a new place with the kids so we stayed, but the mood was ruined. Also after providing second key, first one stopped working.

1. Reception was slow with shuttle service booking and follow-ups. Had to take a taxi after waiting for 20 minutes. 2. Jacuzzi water temperature in the sauna was lower than usual (I've stayed at your hotel many times). As a result I caught a cold. 3. The pool jacuzzi was full of kids whose parents weren't paying attention and the kids were all over us. We warned staff but received weird response. 4. It says men shouldn't be in the sauna until 2PM but the rule never worked. Even the staff didn't ask them to leave when they saw them. 5. Room service was provided after calling couple of times and at the end of the day, there were dead insects on the floor. Which means they did not clean it properly.