라 콜롬브 드올 호텔 휴스턴(La Colombe d'Or Hotel)

This review has nothing to with the hotel building. This hotel is beautiful. The artwork is amazing. A classic Houston experience. This review is 100 percent about the shameful customer service and lack of attention to detail one would expect when spending $600 a night at a "5 star" hotel. I wanted to give my wife a special night for our 12 year anniversary. With work we could not get out of town, so I was looking for the nicest hotel in town I could take her to. The pictures on the site of this hotel are true to form. This place is beautiful and classy - so I was sold. Advertised both on tripadvisor and this hotel's website was a message to email or call for availability of a deal where you can get a room upgrade, free breakfast, and late checkout for booking. I sent an email and no one ever emailed me back - so then I called and spoke to the person on the phone. I let her know explicitly that I wanted a really nice experience for my wife for our 12 year anniversary and I would even pay myself for flowers and wine to surprise her upon arrival. I told her I wanted to make her feel special. She said that she understood and would upgrade us to a suite as per the trip advisor deal, and they would put flowers and bottle of prosecco in our room as they do that for special occasions not to worry about paying for it. So I was happy, paid the money for the room with her and my wife and I went to a nice dinner at Brennans and came back to the hotel. Upon arrival, the front desk guy Raj made no mention of our anniversary. As well, he took us to the Tower King room - they did not upgrade our room. No flowers, no bottle of prosecco as promised, nothing. So we changed and headed down to have a few drinks at the bar and I spoke with Raj and explained my issues. To his credit, Raj agreed to give us the deal that is advertised on the website and move us to the Tower suite and brought us a piece of cake. We didn't eat it as we just got done with dinner and dessert but ok a fine gesture - even though flowers were initally promised. After a few drinks we got back to our room and Raj called and said that he spoke with his manager and would do us a huge favor to give us breakfast in the morning on the hotel as well as a late check out. Literally calling me to give me the deal advertised and acting like he was doing something special for me and my wife? Wow. This was not Raj's fault. Raj just works here. This is a COMPLETE FAILURE by the hotel GM and management to understand what a 5 star experience is. The level of hospitality here is shameful at best. It was almost like they feel that because the hotel is really nice we should thank them to be able to pay $600 a night to stay here. There are A LOT of nice hotels. It is not a surprise that there were almost no people staying here other than us. After YOU messed up maybe realize that and do something actually nice for a couple celebrating a big day. There was no one even staying in

Just got back from a work trip and stayed at La Colombe d'Or in Houston's Montrose district. Christine and Grace were total pros – they made check-in a breeze and were really helpful throughout our stay. The hotel had everything we needed for a productive trip – clean rooms, good Wi-Fi, and a quiet atmosphere. And can we talk about the food? Seriously delicious. Overall, if you're in Houston and need a place to stay that's both classy and cozy, La Colombe d'Or is where it's at. Give it a whirl – you won't be disappointed!

Absolutely fantastic! Stayed at La Colombe at the recommendation for a friend at the end of a business trip. After 5 days in a crappy “conference” hotel - the professionalism, beauty, and immaculate hospitality and finishes at the hotel could not have been more welcoming. Every single employee BEYOND professional and friendly. Special shout outs to bartender Viktor - a true mixologist, Mauricio (spelling) at Guest Services/Concierge check in and the Valet who rescued our visiting friend’s 10ft inflatable whale from pending doom in the middle of the street (having flown off the rooftop bar). Truly impeccable service. My only regret is we weren’t able to enjoy the dining and we had to leave so soon!

What a great gem of an addition to the hotel industry in Houston! From service to the luxurious rooms (was in main building above reception in the Van Gogh Room), to the fab cocktails in the bar, loved everything. Love the story behind it & the art connections too

A great room with separate bedroom. Two quality TVs. Plenty of drinks supplied for pay of course. The bed was very comfortable and a great walk in shower. A free snack and drink room. Nice neighborhood felt very safe. Service was terrific. A good free coffee machine.

Such a lovely hotel! The historical mansion is carefully renovated and has wonderful staff members who are genuinely interested in your satisfaction and well being, we had a particularly pleasant stay thanks to Grace at the front desk and Domingo at the restaurant. We enjoyed very much their gastronomy with champagne and oysters at one of their verandas and also the croissants for breakfast have been very tasty. The rooms are fantastic in terms of design and the beds are truly confortable. Probably the most welcoming hotel amongst the luxury properties in Houston, in a calm, peaceful and central location. A big thanks to Christine for the overall organization of our stay.

We stayed in the bungalows. The space itself was ideal for the two of us because we have one who goes to bed early and one who does not. It was like having a 1BR apartment. I will say, though, that I was surprised when I had to cross the street to access our room from the main hotel. The street was never busy but it would definitely be a pain if traveling with small children. The bungalows are older apartments that have been thoughtfully and well renovated. Owing to their age, the temperature control was a bit lacking and we were in Houston on a cold weekend. It wasn't a problem per se, more of an inconvenience. But I add that mainly in case someone stays there in summer and the units have a challenge cooling down. The staff was attentive and gracious. The main house is spectacular. The art! My companion said she felt like we were in a small hotel in Europe. (Until we looked outside! Ha!) We did not dine onsite at any point but the bar and restaurant are both lovely. Hat tip to the valet services -- they have a challenge due to the shape of the property and location and it was always a pleasant interaction for us. It's not a 5 rating because of minor quibbles. The water pressure in the shower was very low, which is not something you expect in a luxury spot, especially not at this price point. There were issues with my keys. That sort of thing. But I would absolutely book another stay. The location is fabulous.

This is not a five star hotel, its a four star. Solid, clean, comfortable. Service was mediocre at best. Dont expect any bells and wistles. They do nothing to celebrate a special occasion.

If I could give the service six stars, I would, by far my favorite hotel in Houston. We stayed in the bungalows this time which has lots of space and very comfortable vets. The restaurant at the hotel is fantastic and Bar No 3 is always fun with great cocktails. The first time we stayed in one of the mansion rooms which was also amazing, have not tried a tower room yet, but I have no doubt the quality and service will equal the mansion in bungalow rooms.